Ruby Manning

• Managed patient scheduling using electronic health record systems.
• Coordinated communication between medical staff and patients to ensure accurate information flow.
• Assisted in maintaining patient confidentiality following HIPAA regulations.
• Processed patient intake forms and verified insurance information for accuracy.
• Supported administrative tasks, including filing and organizing medical records promptly.
• Handled multi-line phone system to manage incoming calls efficiently.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Trained new reception staff on procedures and software usage effectively.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.

Van driver.. transport children to the clinic in morning, and deliver them home in the evening

• Provided support in training new drivers on safety protocols and operational procedures.
• Maintained vehicle cleanliness and functionality through regular inspections and servicing.
• Ensured compliance with local traffic regulations and company policies throughout operations.
• Maintained a clean driving record, adhering to all traffic laws and regulations.

• Assisted clients with daily living activities, promoting independence and dignity.
• Monitored vital signs and reported changes to nursing staff for timely intervention.
• Documented care services provided, ensuring accurate records for continuity of care.
• Collaborated with healthcare team to develop personalized care plans for clients.
• Educated clients and families on health management and safety protocols at home.
• Implemented infection control procedures to maintain a safe environment for clients.
• Provided emotional support and companionship to enhance overall client well-being.
• Coordinated transportation arrangements for medical appointments and community activities.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

• Coordinated tax preparation processes to enhance efficiency and accuracy of client submissions.
• Assisted in managing project timelines and deliverables for multiple tax-related initiatives.
• Supported team by organizing documentation and maintaining records for compliance audits.
• Implemented workflow improvements that streamlined communication among departments during peak seasons.
• Analyzed client feedback to identify areas for service enhancement and customer satisfaction improvement.
• Developed process documentation to standardize operations and ensure consistent service delivery.
• Collaborated with cross-functional teams to align tax strategies with organizational objectives and regulatory requirements.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• West Memphis, Arkansas Managed patient scheduling and appointment reminders to enhance office efficiency.
• Coordinated communication between patients and medical staff, ensuring timely information exchange.
• Processed patient records with attention to confidentiality and data accuracy.
• Assisted in insurance verification, facilitating smooth billing processes for patient services.
• Managed patient scheduling and appointment reminders to enhance office efficiency.
• Maintained organized filing systems for medical documents, improving retrieval speed and accuracy.
• Implemented electronic health record (EHR) management practices, enhancing data integrity and accessibility.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Enhanced office productivity by handling high volume of callers per day.
• Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
• Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
• Enhanced reliability of patient information by regularly updating electronic health records.