Ruby Masl
Cuyahoga Falls,OH
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Leos Italian Social
Cuyahoga Falls, OH
09.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Silver Lake Country Club
Silver Lake, Ohio
05.2023 - 08.2024
- Made connections with the customers and was very personable.
- Made each member's experience special.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took orders from customers accurately and in a timely manner.
Hostess
O'Charleys
Cuyahoga Falls, Ohio
07.2021 - 02.2022
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored dining room activity to ensure compliance with health regulations.
- Verified reservations and wait times with customers.
- Provided excellent customer service by addressing customer needs promptly.
Education
Firefighting Academy
Akron University
Akron, OH12-2024
Skills
- Food inspection
- Order Management
- Beverage Preparation
- Table Setting
- Supply Restocking
- Food Delivery
Certification
- Nationally Registered/State Certified Emergency Medical Technician (EMT)
Timeline
Server
Silver Lake Country Club
05.2023 - 08.2024
Server
Leos Italian Social
09.2022 - Current
Hostess
O'Charleys
07.2021 - 02.2022
Firefighting Academy
Akron University
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