Ruby Müller

• Experience and knowledge with Eden, Tyler, Word, Excel programs.

• Actively listening to customer complaints, troubleshooting technical issues via phone, email and in person.

• Provide in depth explanations regarding water bill inquiries.

• Intake payments for water bills, water deposits, passports, invoices for Engineering, Accounts Receivable and Yard Sale permits.

• Reconcile daily cash receipts for transactions made via in person for customer service window.

• Prepare daily cash deposit bag for transactions made via in person and check payments.

• Daily encode to check payments to the city of South Gate BMO banking.

• Logged all patron interactions, complaints, and concerns in the city’s database (Eden) to ensure accurate record-keeping.

• Delivered solutions to address customer concerns.

• Training with Accounts Receivable.

• Assist patrons at the receptionist to sign into our queuing system (QLESS) and also Business License tablet (HDL).

• Run daily mail for multiple departments, including Finance Department.

• Answer phones (both code enforcement and building primary phone extensions).

• Schedule/prepare daily inspection list upon residents, inspectors, and code enforcement staff request.

• Prepare daily cash deposits from permit payments.

• Reconcile monthly Credit Card Statement.

• Processed daily mail for both building & code enforcement as needed.

• Final and file permits in system resulting for building inspections.

• Assigned/requested by management within our Department.

• Process Solar Permits.

• Process Monthly cash reports daily.

• Balance Reports.

• Daily deposit bags for both building and planning division / cash balance sheets.

• Process permits account.

• Process refund reimbursements.

• Run permits issued reports.

• Run monthly issued reports.

• Run cash reports on a monthly basis

• Run a public request for payment process for times requested.

• Manage petty cash box for department.

• Greet Patrons.

• Set up new memberships and check ins.

• Take in payments for Memberships, Lessons and Daily Cash in visits.

• Check bathing suits.

• Set up packets and needed material for registrations.

• Check in students on lesson rosters.

• Update board with current service information.

• Work closely with Supervisors and Senior lifeguard on daily duties.

• Maintain a neat work area and presentation to the aquatics department.

• Take payments.

• Balance register.

• Welcome and greet patrons.

• Maintain a clean and organized store during periods of high demand.

• Knowledge of POS system.

• Assemble catering, Dine in and To go orders, accurately prepare and package orders.

• Follow established safety and sanitation procedures for food handling.

• Train new employees.

• Welcome and greet patrons.

• Receiving and merchandising of products.

• Support sales representatives on day to day basis.

• Handles patron concerns quickly and effectively.

• Manage and coordinate staff schedules.

• Created and maintained a permit history database with timelines and fees for the store.

• Inventory management and placement of new order.

• Fix and organize the store.

• Train new employees.

• Meet daily goal sales.

• Welcome and greet patrons.

• Make sure patrons had a pleasant visit.

• Work efficiently with team to get the store running smooth.

• Charge patrons in the POS system.

• Food Preparation.

• Do some light managerial paperwork.

• Train new employees.

• Assemble Catering, Dine In and To Go order.

• Inventory supply monthly with vendors.

• Customer Service.

• Logged in correspondence.

• Work closely with desk team

• Deliver Mail to designated offices.

• File and scan floor plans.