Ruby Patino
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hamton Inn
Del Rio
04.2022 - 09.2025
- Greeted guests upon arrival, providing a warm welcome and assistance.
- Managed check-in and check-out processes efficiently for all guests.
- Answered phone calls, responding to inquiries and booking reservations.
- Maintained cleanliness and organization of the front desk area.
- Coordinated with housekeeping to ensure room readiness for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Assisted guests with luggage and transportation arrangements as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Housekeeper
Val Verde Regional Medical Center
Del Rio
03.2018 - 05.2020
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated cleaning equipment, including vacuums and floor scrubbers.
- Replenished supplies and ensured availability of cleaning materials.
- Followed safety protocols to manage hazardous materials safely.
- Collaborated with nursing staff to address specific cleaning requests.
- Trained new staff on proper cleaning techniques and procedures.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported any maintenance issues or damage to supervisors immediately.
- Ensured that all health standards were met during cleaning operations.
Telemarketer
Washington Post Company
Del Rio
10.2015 - 08.2017
- Conducted outbound calls to promote subscription offers and engage potential customers.
- Developed rapport with clients to understand their needs and preferences.
- Maintained accurate records of customer interactions in CRM systems.
- Collaborated with team members to share best practices and improve strategies.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Maintained up-to-date knowledge of company products and services.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
Education
St Augustine Catholic High School
Del Rio, TexasSkills
- Guest relations
- Check-in management
- Reservation systems
- Cash handling
Timeline
Front Desk Receptionist
Hamton Inn
04.2022 - 09.2025
Housekeeper
Val Verde Regional Medical Center
03.2018 - 05.2020
Telemarketer
Washington Post Company
10.2015 - 08.2017
St Augustine Catholic High School