RUBY PEREZ
Victoria
Summary
Experienced hospitality and customer service professional with more than 10 years of experience in hotel operations, front desk management, retail management, healthcare support, and financial services. Recognized for delivering exceptional guest experiences, resolving customer concerns professionally, managing multiple priorities in fast paced environments, and building strong relationships with customers and team members.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Homewood Suites by Hilton
02.2026 - Current
- Deliver exceptional guest service during check-in and check-out.
- Manage reservations, room assignments, guest requests.
- Resolve guest concerns quickly while maintaining high satisfaction levels.
- Process cash and credit transactions accurately.
- Coordinate with housekeeping and other departments to ensure efficient service.
- Train new front desk staff on customer service standards and hotel procedures.
- Promote hotel amenities through effective upselling techniques.
Front Desk Agent
Candlewood Suites Hotel
05.2025 - 12.2025
- Manage daily front desk operations in a fast paced hotel environment.
- Assist guests with reservations, billing, and special requests.
- Maintain accurate guest records using hotel management software.
- Handle guest inquiries professionally while ensuring a positive experience.
Provider
American Medical Home Health Services
01.2025 - 04.2025
- Assisted clients with activities of daily living.
- administered medications according to prescribed schedules.
- Prepared meals based on dietary requirements.
- Provided companionship and emotional support.
- Transported clients to medical appointments.
- Maintained safe and clean living environments.
Cashier
Big Country
01.2024 - 12.2024
- Processed cash, credit, and electronic transactions accurately.
- Delivered outstanding customer service in a high volume environment.
- Balanced cash drawers and resolved discrepancies.
- Assisted with cashier training and customer issue resolution.
- Maintained checkout area organization and cleanliness.
Provider
Angel Bright Home Health
03.2023 - 12.2023
- Provided compassionate in-home care for clients.
- Assisted with personal care, medication management, and meal preparation.
- Monitored client progress and maintained accurate documentation.
- Coordinated with healthcare professionals and family members.
Sales Associate
Beeville Smoke Shop
01.2022 - 12.2022
- Delivered exceptional customer service and built repeat business.
- Consistently met and exceeded sales goals.
- Assisted with inventory management and merchandising.
- Maintained an organized and welcoming retail environment.
Loan Processor
Approved Money Center
01.2021 - 12.2021
- Processed loan applications and verified borrower documentation.
- Reviewed financial records, employment information, and credit history.
- Worked closely with loan officers and underwriters to ensure timely approvals.
- Maintained excellent customer communication throughout the loan process.
Store Manager
Red Wing Shoe Company
08.2018 - 08.2020
- Managed daily store operations, staffing, inventory, and customer service.
- Drove sales through effective merchandising and promotional strategies.
- Managed budgets and controlled operating expenses.
- Supervised employees, coached performance, and maintained company standards.
- Built lasting customer relations while ensuring exceptional service.
Front Desk Agent
Hampton Inn & Suites By Hilton
07.2015 - 03.2018
- Managed guest arrivals, departures, reservations, and billing.
- Resolved guest concerns professionally and efficiently.
- Coordinated with housekeeping and maintenance to ensure guest satisfaction.
- Maintained accurate reservation records and cash handling procedures.
- Earned consistently positive guest satisfaction feedback.
Front Desk Agent
Hampton Inn By Hilton
11.2012 - 10.2014
- Delivered outstanding guest service during check-in and check-out.
- Managed reservations, phone calls, and guest inquiries.
- Coordinated room readiness with housekeeping.
- Maintained accurate guest records and payment processing.
- Assisted with group reservations and guest issue resolution.
Front Desk Receptionist
Kavita Mistry O.D.
01.2008 - 03.2010
- Managed front office operations and appointment scheduling.
- Answered multi-line phone systems and greeted patients.
- Maintained confidential patient information.
- Trained new front desk office staff.
- Assisted with administrative reporting and office organization.
Education
High School Diploma -
A.C. Jones High School
Beeville, TXSkills
- Front desk operations
- Guest services and hospitality
- Customer service excellence
- Cash handling and payment processing
- Conflict resolutions
- Team training and leadership
- Multi-line phone systems
- Administrative Support
- Caregiving and patient assistance
Timeline
Front Desk Agent
Homewood Suites by Hilton
02.2026 - Current
Front Desk Agent
Candlewood Suites Hotel
05.2025 - 12.2025
Provider
American Medical Home Health Services
01.2025 - 04.2025
Cashier
Big Country
01.2024 - 12.2024
Provider
Angel Bright Home Health
03.2023 - 12.2023
Sales Associate
Beeville Smoke Shop
01.2022 - 12.2022
Loan Processor
Approved Money Center
01.2021 - 12.2021
Store Manager
Red Wing Shoe Company
08.2018 - 08.2020
Front Desk Agent
Hampton Inn & Suites By Hilton
07.2015 - 03.2018
Front Desk Agent
Hampton Inn By Hilton
11.2012 - 10.2014
Front Desk Receptionist
Kavita Mistry O.D.
01.2008 - 03.2010
High School Diploma -
A.C. Jones High School