Ruby Pingleton
Gainesville,TX
Summary
Adept in enhancing customer experiences and streamlining operations, I leveraged strong communication and multitasking skills at Traditions Hospitality and other venues. Excelling in roles from Beverage Server to Front of Line Worker, I boosted satisfaction through efficient service and meticulous attention to safety and cleanliness, demonstrating a commitment to excellence and a knack for fostering loyal clientele.
Overview
6
6
years of professional experience
Work History
Bartender/ Server
The Main Street Pub
07.2021 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed strict recipes and drink measurements to minimize product used.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Beverage Server
Traditions Hospitality
01.2024 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Housekeeping Room Attendant
Winston Hospitality
09.2020 - 06.2021
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Responded to requests from patrons for linens and toiletries.
Front of Line Worker
Braums
08.2018 - 09.2020
- Greeted guests with friendly smile and made them feel welcomed.
- Collaborated with team members to ensure fast, quality service.
- Accurately take orders and or make the orders on the screen in a fast pace.
- Followed food safety and sanitation guidelines to ensure quality food.
- At the end of every shift, clean up restaurant to corporate standards.
Education
High School Diploma -
K-12
N/ASkills
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
Timeline
Beverage Server
Traditions Hospitality
01.2024 - Current
Bartender/ Server
The Main Street Pub
07.2021 - 01.2024
Housekeeping Room Attendant
Winston Hospitality
09.2020 - 06.2021
Front of Line Worker
Braums
08.2018 - 09.2020
High School Diploma -
K-12