Shirley Henderson
Houston
Summary
Dynamic Leasing Consultant with proven success at Kaplan Multifamily, excelling in customer service and market research. Expertly facilitated seamless move-ins and maintained high occupancy rates through effective property marketing strategies. Adept at lease administration and tenant relations, ensuring compliance with fair housing regulations while enhancing resident satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure a Leasing Consultant position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
The Liberty Group Apartment Staffing
09.2024 - Current
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
Leasing Consultant
Kaplan Multifamily
09.2022 - 05.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Education
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
Houston, TX05-2011
Skills
- Customer service
- Lease administration
- Market research
- Property marketing
- Tenant relations
- Time management
- Attention to detail
- Fair housing regulations
Timeline
Leasing Consultant
The Liberty Group Apartment Staffing
09.2024 - Current
Leasing Consultant
Kaplan Multifamily
09.2022 - 05.2024
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
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