Ruby Rios
Fort Worth,Texas
Summary
Extensive experience in hotel catering and group room sales as well as convention Services Proven ability to rapidly establish and maintain lasting customer relationships Proficient in CI-TY, Delphi, Meeting Matrix, Microsoft Office and Excel
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales and Catering Manager
Doubletree by Hilton Fort Worth South
04.2024 - Current
- Book, coordinate, and detail groups with peak room night of 15 or less
- Cultivated client relationships to drive customer loyalty and satisfaction.
- Collaborated with catering team to implement customer specifications based on gathered requirements.
- Developed strategies to boost sales and enhance customer satisfaction in catering services.
Executive Meeting Manager
Sheraton Fort Worth Downtown
04.2021 - 01.2024
- Booked, coordinated and detailed groups with 49 rooms peak or less, including Corporate and SMERFE.
- Cultivated client relationships to drive customer loyalty and satisfaction.
- Close communication with clients to understand their needs to ensure seamless event.
- Developed event timelines and schedules to optimize efficiency and effectiveness.
- Worked closely with departments to coordinate activities and ensure successful outcomes of events.
Sales and Catering Account Manager
DFW Airport Marriott South
01.2007 - 03.2020
- Created quarterly action plans to enhance hotel visibility among key customers and prospective clients
- Successfully target Corporate and SMERF accounts to increase catering and group room revenue by continuous support calls, researched prospecting for outside sales calls and property site visits
- Partner closely with other departments to ensure the guest’s expectations are exceeded by conducting daily Event Order meetings as well as Pre Cons that include all key department heads
- WHI Sales Gold Club Member for outstanding sales performance in 2008, 2009, and 2013
- WHI Sales Platinum Club Member status for achieving top sales results in 2011 and 2012
- Received Pyramid Starz Award for consistently meeting or exceeding quarterly sales goals in 2015, 2016, 2017, and 2018
- Achieved Pyramid Millionaires Club Award for exceeding one million in sales bookings across 2015, 2016, 2017, and 2018
Education
Arts Education
The University of Texas At Arlington
Arlington, Texas, TXCertification
- Marriott Certification Programs
- Marriott Joy Weddings
- Green Meetings
- Event Planning Standards
- Event Operations
- Affinity Sales Certification for Fraternal, Educational and Religious Groups
- Certified Wedding and Event Planner thru Lovegevity, 2015
Timeline
Sales and Catering Manager
Doubletree by Hilton Fort Worth South
04.2024 - Current
Executive Meeting Manager
Sheraton Fort Worth Downtown
04.2021 - 01.2024
Sales and Catering Account Manager
DFW Airport Marriott South
01.2007 - 03.2020
Arts Education
The University of Texas At Arlington