Ruby Riverabarrett
FREMONT,CA
Summary
Determined and diligent Collections Representative with background in collecting delinquent monies from debtors. Excellent communication, organizational and negotiation skills. Outstanding customer service skills and CREDIT knowledge.
Overview
2
2
years of professional experience
Work History
Collections Representative
PADILLA POOL REMODEL
SAN JOSE, California
03.2021 - Current
- Advised debtors on payment options and set up payment plans.
- Reasoned with customers and attempted to negotiate full balance payments.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Handled irate customers smoothly to achieve performance targets.
- Handled contracts and payments on accounts.
Loan Processor
Northstar Mortgage Services
SAN JOSE, California
02.2021 - Current
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Determined completeness of recovery documentation, legal fees, valuations and lien searches for loan packages.
Education
High School Diploma -
Adrian Wilcox High School
Santa Clara, CAReal Estate
QUICK LEARNING SCHOOL
San Jose, CA01.2002
REAL ESTATE LOAN AGENT
QUICK LEARNING
ON LINE09.2021
Skills
- Insolvency resolution
- Installment plan set up
- Team collaboration
- Automated dialer experience
Timeline
Collections Representative
PADILLA POOL REMODEL
03.2021 - Current
Loan Processor
Northstar Mortgage Services
02.2021 - Current
High School Diploma -
Adrian Wilcox High School
Real Estate
QUICK LEARNING SCHOOL
REAL ESTATE LOAN AGENT
QUICK LEARNING