Christine Rojas
DesPlaines,United States
Summary
Versatile collections professional focused on learning new strategies and scripts quickly to maximize performance. Seeking to apply several years' experience in call center to Collections Specialist position.
Ethical and compassionate Collections Representative with many years' experience in the collections industry. Thoroughly trained in negotiation techniques and skip tracing methods. Consistently dedicated to exceeding company's expectations. Always willing to go the extra mile to ensure satisfaction.
Overview
6
6
years of professional experience
Work History
Collections Representative
Baxter Credit Union
Vernon Hills, Illinois
10.2023 - Current
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Utilized skip tracing resources to complete background checks and loan documents.
- Negotiated credit extensions to assist customers in paying overdue accounts.
Collections Representative
Alliant Credit Union
Chicago, Illinois
02.2020 - 10.2023
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Educated debtors on the importance of credit health and the consequences of non-payment.
Member Service Representative
Alliant Credit Union
Chicago, Illinois
10.2018 - 10.2023
- Verified identity information on new accounts using established procedures.
- Reviewed new account applications to verify eligibility of prospective members.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Education
GED -
State of West Virginia
Charleston, WV08-1996
Skills
- Installment plan set up
- Insolvency resolution
- Locating debtors
- Automated dialer experience
- Payment arrangements
- Data entry
- Great phone demeanor
- Effective negotiator
- Debt negotiation
Timeline
Collections Representative
Baxter Credit Union
10.2023 - Current
Collections Representative
Alliant Credit Union
02.2020 - 10.2023
Member Service Representative
Alliant Credit Union
10.2018 - 10.2023
GED -
State of West Virginia