Ruby Ruen
West Fargo
Summary
Versatile professional skilled in guest relations, content creation, and data analysis. Successfully managed customer interactions across multiple settings, enhancing experiences and satisfaction. Dedicated to employing analytical insights to refine service delivery and promote effective engagement strategies.
Overview
5
5
years of professional experience
Work History
Concierge/Taproom
Drekker Brewing Company
Fargo, ND
02.2026 - Current
- Welcomed guests and delivered detailed information on brewery offerings and events.
- Facilitated guest reservations and coordinated special requests to enhance overall service quality.
- Oversaw guest inquiries through phone, email, and in-person interactions, cultivating positive relationships and ensuring prompt resolution of needs.
Sales Associate
Breadsmith Of Fargo
Fargo, ND
10.2022 - 01.2026
- Facilitated customer selection of items to deepen understanding of product features.
- Facilitated collaboration among team members to optimize service efficiency during peak hours.
- Facilitated customer engagement to enhance shopping experiences and resolve inquiries efficiently.
Customer Experience Inter
Blue Cross Blue Shield of North Dakota
Fargo, ND
05.2025 - 08.2025
- Conducted cold calls and synthesized feedback into analytical assessments to refine company strategies.
- Produced informative sponsored articles in local publications, achieving significant audience engagement with over 300,000 impressions.
- Assisted in promotional events to enhance awareness of local non-profit initiatives.
Sales Associate
Uptown Cheapskate
Fargo, ND
07.2022 - 10.2022
- Curated and arranged merchandise into visually appealing displays to enhance customer engagement.
- Oversaw inventory management and restocking processes to guarantee product availability.
- Coordinated team efforts to achieve sales objectives and optimize customer service processes.
Sales Associate
Designer Shoe Warehouse
Fargo, ND
08.2021 - 06.2022
- Facilitated customer product selection by aligning offerings with individual preferences.
- Managed point-of-sale system operations to guarantee efficient and precise transaction processing.
- Collaborated with sales team to drive achievement of collective sales targets through strategic coordination.
Education
Bachelor of Science - Journalism
North Dakota State University
Fargo, ND12.2025
Skills
- Guest relations management
- Content management
- Team collaboration
- Written communication
Timeline
Concierge/Taproom
Drekker Brewing Company
02.2026 - Current
Customer Experience Inter
Blue Cross Blue Shield of North Dakota
05.2025 - 08.2025
Sales Associate
Breadsmith Of Fargo
10.2022 - 01.2026
Sales Associate
Uptown Cheapskate
07.2022 - 10.2022
Sales Associate
Designer Shoe Warehouse
08.2021 - 06.2022
Bachelor of Science - Journalism
North Dakota State University