Ruby Ruiz
Dallas,TX
Summary
Highly organized administrative assistant with a focus on enhancing office efficiency and client satisfaction. Skilled in problem-solving, scheduling, and maintaining meticulous records to support seamless operations.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Parklawn Corp-Lincoln Funeral Home and Cemeteries
Dallas, TX
03.2025 - Current
- Assist in managing scheduling and appointment coordination for interment services.
- Maintain organized filing systems for sensitive client documentation and records.
- Provid administrative support, including processing correspondence and handling inquiries.
- Assist with taking of payments.
- Manage daily office operations, ensuring efficient workflow and organization.
- Process incoming and outgoing communications, maintaining a professional tone.
Administrative Assistant
St. Barnabas Episcopal Church
Garland, TX
07.2022 - 02.2025
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed incoming and outgoing communications, maintaining a professional tone.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation.
SR Personal Service Counselor
Together Credit Union
Cedar Hill, TX
10.2016 - 01.2021
- Provided personalized financial counseling to members, enhancing understanding of products and services.
- Managed case documentation accurately, maintaining confidentiality and adherence to regulatory standards.
- Collaborated with team to assess client needs, ensuring tailored support and solutions.
- Trained new counselors on compliance regulations and best practices, fostering a knowledgeable team environment.
- Mentored and trained new tellers on cash handling procedures and customer service standards.
- Conducted regular audits of cash drawers, maintaining accuracy and accountability in transactions.
- Utilized banking software to process transactions, track daily activities, and generate reports efficiently.
Front End Supervisor
Crush Craft Thai Eats
Dallas, TX
05.2015 - 11.2016
- Supervised daily front-end operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored team members on menu offerings and service protocols, enhancing overall performance.
- Implemented procedures to optimize order accuracy and minimize wait times during peak hours.
- Coordinated with kitchen staff to streamline communication and improve order fulfillment processes.
- Resolved customer complaints swiftly, enhancing satisfaction and reinforcing brand reputation.
Education
High School Diploma -
North Dallas High School
Dallas, TXSkills
- Customer service
- Meticulous attention to detail
- Multi-line phone proficiency
- Office administration
- Time management
- File organization
- Strong problem solver
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Parklawn Corp-Lincoln Funeral Home and Cemeteries
03.2025 - Current
Administrative Assistant
St. Barnabas Episcopal Church
07.2022 - 02.2025
SR Personal Service Counselor
Together Credit Union
10.2016 - 01.2021
Front End Supervisor
Crush Craft Thai Eats
05.2015 - 11.2016
High School Diploma -
North Dallas High School