Ruby Tellez
Olive Garden
Grand Rapids,MI
1
Language
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with a focus on maintaining high standards and enhancing customer experiences.
Work History
Server
- Provided exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Assisted in training new staff on menu items and service protocols.
- Adapted to high-pressure situations, managing multiple tables while maintaining service quality.
Barista
- Prepared handcrafted beverages following standardized recipes and customer specifications.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
Assistant Manager
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated team schedules to ensure adequate staffing during peak hours and special events.
- Analyzed daily sales data to identify trends and adjust product offerings accordingly.
- Developed strong working relationships with staff, making a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Some College (No Degree)
Skills
Exceptional customer service
Customer service excellence
Professional appearance
Hospitality service expertise
Memory retention
Point-of-sale operation
Cash handling
Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
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Barista
Starbucks
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Assistant Manager
Biggby
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Grand Rapids Community College
Some College (No Degree)
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