RUBY VELASQUEZ
Houston
Summary
Detail-oriented customer service representative with strong organizational and communication skills. Demonstrated ability to promote high customer satisfaction and efficiently manage patient equipment needs, ensuring timely and accurate service delivery.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Memorial Hermann DME
Houston
04.2019 - Current
- Coordinated with healthcare professionals for patient equipment needs.
- Work with Brightree and Epic system.
- Collaborated with team members to improve service delivery processes.
- Send clarified and renewal prescriptions to physicians.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Process enteral, trach and urological supply orders in a timely manner.
- Verify benefits, obtain authorization. Collect coinsurance for supplies.
INTAKE COORDINATOR
HOME THERAPEUTIC SOLUTIONS
08.2015 - Current
- Schedule and confirm appointments for patients.
- Locate and attach appropriate files to patients chart.
- Direct and coordinate visits of nurses and therapist.
- Verify patients insurance and obtain authorization if required.
- Enter patient's demographics and attach all paperwork pertaining to the patient in the system.
- Order medical supplies for wound care patients and office medical supplies.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operate office equipment, such as fax machines, copiers, or phone systems.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
CALL CENTER REPRESENTATIVE
HARRIS HEALTH SYSTEMS
01.2013 - 06.2013
- Schedule/cancel clinic appointments for clients.
- Create new charts for new clients.
- Provide adequate information to all clients depending their needs.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems.
Education
GED -
GARY JOB CORPS
08-2006
Skills
- Great communication skills
- Allegheny and Epic software
- Time management
- Adaptability
- Microsoft Word
- Speak fluent Spanish
- Ability to work under pressure
- Self-motivation
- Insurance verification
- Effective communication
- Prioritization
- Shipping procedures
- Credit card payment processing
Timeline
Customer Service Representative
Memorial Hermann DME
04.2019 - Current
INTAKE COORDINATOR
HOME THERAPEUTIC SOLUTIONS
08.2015 - Current
CALL CENTER REPRESENTATIVE
HARRIS HEALTH SYSTEMS
01.2013 - 06.2013
GED -
GARY JOB CORPS