Ruby Watchman
Glendale,AZ
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk/Mail Handler
Randstad
Phoenix, AZ
01.2021 - 02.2022
- Sorted and placed letters in correct slots for all departments for keying and processing.
- Adhered to social distancing protocols and wore mask or face shield.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data before transcribing.
- Verified data files prior to entry to maintain high data accuracy.
- Sent completed entries for evaluation and final approval.
- Monitored database updates and verified for correctness.
- Evaluated source documents to locate information needed for each data entry field.
- Completed data entry tasks with accuracy and efficiency.
- Located and corrected data entry errors and reported to management.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
Customer Service Call Center Representative/Office Clerk
Randstad
Phoenix, AZ
09.2021 - 01.2022
- Managed incoming phone calls, refunds, notated all correspondence and scheduling case numbers for customers with ongoing issues to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Maintained computer and physical filing systems.
- Initiated timely project management within budget constraints for multi-faceted problems concerning customers.
- Prepared materials and took clear notes to distribute to maintain records for customers.
- Communicated corporate policies and procedures to customers.
- Utilized client and staff feedback to maintain customer partnerships.
- Collaborated with shipping team to correct mistakes, track shipments and handle damage claims.
- Assisted numerous customers by answering questions, responding to inquiries and handling telephone requests.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Maintained 100% customer service satisfaction ratings through quality control.
- Recorded actions taken, issues resolved and information to effectively manage customer accounts.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Manager
Walmart
Glendale, AZ
10.2018 - 12.2020
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Evaluated and authenticated returns, exchanges and voids.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Personnel Training Coordinator
Walmart
Glendale, AZ
02.2016 - 09.2018
- Trained new employees on company policies, procedures and standards.
- Assessed training needs, using employee surveys and interviews to gather data.
- Conducted employment verification and background investigation to facilitate hiring process.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Coordinated training schedules and filed crucial administrative paperwork.
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
- Developed and implemented updating training programs for employees.
Personal Shopper
Walmart
Glendale, AZ
03.2015 - 02.2016
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Picked quality and accurate items daily for customer orders.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Worked with numerous customers daily to fulfill specific orders according to customer needs and inventory availability.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Overnight Stock Associate
Walmart
Glendale, AZ
01.2013 - 03.2015
- Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
- Identified stock needs, replaced outdated stock and assembled products.
- Assisted customers upon request in finding products or checked in warehouse for unstocked items.
- Priced and labeled new merchandise, verified all products contained price tags and adhered sale labels in correct places.
- Routed warehoused and incoming merchandise to proper store departments and locations.
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
- Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Checked shelves in department to determine replenishment needs.
- Updated signage to reflect current pricing and promote target merchandise.
- Assessed floor displays to restock merchandise.
- Disposed of expired and overripe items to eliminate health risks.
- Picked up all boxes and related trash from sales floor.
Pharmacy Technician Trainee
Walmart
Glendale, AZ
04.2012 - 12.2012
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted head pharmacist with filling over thousands of prescriptions per day.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Dispensed medications to patients in accordance with pharmacist orders.
- Entered patient and medication information into the hand held data system to generate prescription labels.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
- Efficiently responded to voicemails from healthcare providers and customers.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Education
Some College (No Degree) -
UNM-Gallup Branch
Gallup, NMGED -
UNM-Gallup Branch
Gallup, NM12.1995
Skills
- Client relations and retention
- Conflict resolution techniques
- Customer Service
- Focused on customer satisfaction
- Training and coaching
- Skilled multi-tasker
- Training programs
- Effective communication skills
- Problem-solving skills
- Federal guideline proficiency
- Production goal setting
- Handling, sorting, and labeling mail
- Mail handling
- Workplace safety
- PPE Compliance
- Good Telephone Etiquette
Languages
English
Navajo
Timeline
Customer Service Call Center Representative/Office Clerk
Randstad
09.2021 - 01.2022
Data Entry Clerk/Mail Handler
Randstad
01.2021 - 02.2022
Customer Service Manager
Walmart
10.2018 - 12.2020
Personnel Training Coordinator
Walmart
02.2016 - 09.2018
Personal Shopper
Walmart
03.2015 - 02.2016
Overnight Stock Associate
Walmart
01.2013 - 03.2015
Pharmacy Technician Trainee
Walmart
04.2012 - 12.2012
Some College (No Degree) -
UNM-Gallup Branch
GED -
UNM-Gallup Branch