Ruby Zepeda
Justin,TX
Summary
Dedicated customer service professional with expertise in CRM and order management systems. Known for resolving customer inquiries efficiently and enhancing satisfaction through effective communication. Seeking to apply customer service expertise and analytical skills in roles focused on customer support or market research.
Overview
2026
2026
years of professional experience
Work History
Customer Service Assistant
Sam's Club
2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Maintained product knowledge to support customer needs and enhance service quality.
- Handled returns and exchanges professionally, adhering to company policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Customer Service
H-E-B
2023 - 2025
- Answered incoming customer calls regarding online orders, providing updates, resolving issues, and ensuring a smooth pickup experience
- Coordinated with store departments to provide accurate substitutions and maintain a seamless shopping experience for customers
- Monitored order accuracy and timeliness, ensuring customers received their purchases efficiently and with care
- Provided excellent customer service, addressing guest concerns promptly and professionally
James Avery Brand Representative
Dillard's
2019 - 2022
- Created content to promote events and campaigns on social media to increase sales
- Analyzed customer interactions through CRM software to identify trends, purchase patterns, and possible interests
- Drove customer engagement through personalized service and product knowledge
- Fostered relationships with customers, enhancing loyalty and repeat business
Education
Bachelor of Science - Marketing (72 Credits)
University of Houston
Houston, TXSkills
- CRM and order management systems such as Monday, HubSpot, Microsoft Office
- Certifications in HubSpot Digital Marketing, Social Media Marketing and Content Marketing
- Ability to adapt quick and finish tasks promptly
- Team collaboration
- Data entry
- 65 WPM
Timeline
Customer Service Assistant
Sam's Club
2025 - Current
Customer Service
H-E-B
2023 - 2025
James Avery Brand Representative
Dillard's
2019 - 2022
Bachelor of Science - Marketing (72 Credits)
University of Houston