Ruby Manning
Houston
Summary
Dedicated and compassionate professional with extensive experience in case management, seeking a rewarding position where I can utilize my strong interpersonal skills, problem-solving abilities, and commitment to client advocacy to provide comprehensive support and guidance to individuals and families in need.
Overview
26
26
years of professional experience
Work History
Sr. Case Manager
New Hope Housing, Inc.
01.2005 - 03.2026
- As a Sr. Case Manager, I provided leadership and guidance to a team of case managers and support staff.
- This involved assigning cases, providing training and mentorship, and conducting regular performance evaluations.
- Developed and implemented individualized service plans tailored to each client's needs and goals.
- Collaborate with clients, their families, and other service providers to identify appropriate interventions and resources.
- Coordinated access to a wide range of services and resources, including medical care, housing assistance, mental health services, employment support, and financial assistance.
- This involved networking with community organizations and government agencies.
Front Desk Receptionist
Bread of Life
01.2000 - 01.2005
- My role as a front desk receptionist was to ensure smooth operations and positive experiences for visitors, clients, and employees.
- Managed incoming calls, answering general inquiries, transferring calls to the appropriate department or individual, and taking messages when necessary.
- Assist with various administrative tasks, such as typing documents, filing paperwork, and data entry.
Education
GED -
HCC
01-2001
Associate in Arts - Sociology
HCC
01-2005
Skills
- Leadership
- Networking
- Interventions
- Communication
- Problem-solving
- Customer Service
Timeline
Sr. Case Manager
New Hope Housing, Inc.
01.2005 - 03.2026
Front Desk Receptionist
Bread of Life
01.2000 - 01.2005
Associate in Arts - Sociology
HCC
GED -
HCC