Ruchelle Sutton
Winter Springs,Florida
Summary
Results-driven individual with extensive experience in retail operations. Proficient in cash management, team training, and customer engagement, consistently improving service quality and driving customer satisfaction.
Dynamic professional with a proven track record in customer service and cash handling. Skilled in problem-solving and training, committed to enhancing team performance and ensuring exceptional customer experiences.
Proactive leader with a strong focus on customer service and team development. Known for effectively resolving inquiries and complaints, fostering a positive work environment, and enhancing overall store performance.
Overview
14
14
years of professional experience
Work History
Keyholdeer
Goodwill Industries of Central Florida
Orlando, FL
06.2025 - 03.2026
- Assisted in daily store operations, ensuring efficient customer service and smooth transactions.
- Managed cash register operations, accurately processing sales and handling customer inquiries.
- Maintained inventory levels through regular stock checks, contributing to organized store displays.
- Trained new staff on operational procedures and best practices for customer engagement.
- Collaborated with team members to maintain a clean and organized shopping environment for customers.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Cashier
Tacobell
Longwood, FL
03.2022 - 06.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
- Assisted in training new staff on register operations and customer service protocols to improve team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Cashier/Restaurant Shift Manager
Wendys Fast Food
Oviedo, FL
03.2020 - 03.2025
- Processed customer transactions accurately and efficiently using POS system.
- Assisted customers with menu selections, ensuring excellent service quality.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Trained new staff on cash handling procedures and customer service protocols.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Monitored inventory levels and restocked supplies as needed to support operations.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Five Below
Winter Park, FL
10.2019 - 01.2020
- Collaborated with team members to manage peak hours effectively, ensuring smooth workflow during busy periods.
- Implemented inventory management practices by monitoring stock levels and restocking supplies as needed.
- Utilized point-of-sale systems to track sales data and assist with financial reporting for daily reconciliations.
- Identified opportunities for process improvements, contributing to enhanced efficiency in transaction handling and customer interactions.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Stocked, tagged and displayed merchandise as required.
Cashier Trainer
Sonnys Real Pit BBQ
St. Cloud, FL
03.2012 - 05.2018
- Trained new cashiers on POS systems and customer service protocols.
- Developed training materials to enhance cashier efficiency and accuracy.
- Monitored cashier performance, providing constructive feedback for improvement.
- Implemented best practices for cash handling and transaction processing.
- Led team meetings to discuss operational challenges and solutions.
- Fostered a positive work environment through mentorship and support initiatives.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Operated POS system to complete cash, credit and check transactions.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
Associate of Science -
ALCO OSCEOLA
Kissimmee, FL05-2019
Associate of Science - Medical Assistance
Everest College
Orlando, FL08-2009
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Daily reporting
- Staff training
- Inventory monitoring
- Safety enforcement
- Front end operations
- Store recovery processes
- Drawer counting
- Opening and closing coordination
- Multitasking and prioritizing
- Retail operations
- Flexible work schedule
- Basic mathematics
- Merchandise promotion and display
- Critical thinking
- Sales leadership
- Superior work ethic
Timeline
Keyholdeer
Goodwill Industries of Central Florida
06.2025 - 03.2026
Cashier
Tacobell
03.2022 - 06.2025
Cashier/Restaurant Shift Manager
Wendys Fast Food
03.2020 - 03.2025
Cashier
Five Below
10.2019 - 01.2020
Cashier Trainer
Sonnys Real Pit BBQ
03.2012 - 05.2018
Associate of Science -
ALCO OSCEOLA
Associate of Science - Medical Assistance
Everest College
Languages
English