RUCHITA PARMAR
CHESTERFIELD,NJ
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
10
10
years of professional experience
Work History
CSR
M&T Bank
11.2013 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Head Teller
Hudson City Savings Bank
11.2010 - 11.2013
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Teller
Hudson City Savings Bank
10.2007 - 11.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Arts - Accounting
MP Shah Art & Science College
IndiaSkills
- Electronic Banking Knowledge
- Banking Financial Software
- Teller Transactions
- Complex Problem-Solving
- Business Development
- Consumer Banking
- Account Management
- Attention to Detail
- Compliance Enforcement
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
CSR
M&T Bank
11.2013 - 11.2017
Head Teller
Hudson City Savings Bank
11.2010 - 11.2013
Teller
Hudson City Savings Bank
10.2007 - 11.2010
Bachelor of Arts - Accounting
MP Shah Art & Science College