Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
References
Timeline
Generic

Keaira Shipp

Silver Spring,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Mastery in financial software, computing and sustaining working relationships with staff and customers. Exceptional leadership and training skills.

Overview

6
6
years of professional experience

Work History

Senior Teller/CSR

Eagle Bank and Trust
Washington, DC
10.2023 - Current
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
  • Provided support to customers with inquiries regarding their accounts.
  • Assisted customers in opening new accounts, closing existing accounts and completing other account maintenance activities.
  • Balanced cash drawer daily and ensured accuracy of all transactions.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Resolved customer complaints in a timely manner to maintain high customer satisfaction ratings.
  • Verified identity information provided by customers during account openings or transactions requiring identification verification.
  • Recognized suspicious activity or behavior from customers and took appropriate action according to established procedures.
  • Advised management on potential risk related issues identified through transaction monitoring.

Food Service Worker

MedStar Washington Hospital Center
Washington, DC
06.2020 - Current
  • Restock all beverages and food products in the cafeteria
  • Service cafeteria customers in serving area
  • Check and record food and refrigerator temperature in accordance with establish health policies

Bank Teller

Sandy Spring Bank
Silver Spring, MD
05.2022 - 10.2022
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Cross-sold additional bank products when applicable to meet customer needs.

Food Service Worker/Cashier

Sibley Memorial Hospital
Washington, DC
06.2018 - 06.2020
  • Provided hospitality to guests while adhering to federal food handling standards
  • Under supervision of the Executive Chef, organized the assigned work area and efficiently put away orders
  • Maintained a clean and organized work environment that contributed to providing exceptional customer service
  • Prepared and sold food within the recommended time frame to meet guest expectations
  • Demonstrated fiscal responsibility by accepting payments and managing the register.

Education

Diploma -

Northwood High School

Skills

  • Consumer Banking
  • Accuracy
  • Cash Drawer Balancing
  • Exercising Discretion
  • Initiative and Self-Motivation
  • Critical Thinking Abilities
  • Collaboration and Teamwork
  • Conflict Resolution Abilities
  • Cash Handling
  • Loss Prevention
  • Electronic Banking Knowledge
  • Banking Financial Software

Additional Information

Customer focused with a solid understanding of customer needs and wants. Highly energetic outgoing and detailed oriented handle multiple responsibility while providing exceptional customer service.

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Senior Teller/CSR

Eagle Bank and Trust
10.2023 - Current

Bank Teller

Sandy Spring Bank
05.2022 - 10.2022

Food Service Worker

MedStar Washington Hospital Center
06.2020 - Current

Food Service Worker/Cashier

Sibley Memorial Hospital
06.2018 - 06.2020

Diploma -

Northwood High School

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Keaira Shipp