KAYLA RUCKER
Chicago,IL
Summary
Detail-oriented professional skilled in supporting recruitment workflows, organizing administrative operations, and providing clear, consistent communication to diverse teams. Recognized for balancing people-centered service with strong documentation management, reliability, and the ability to adapt quickly to operational needs.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager / Coordinator
Frontline Solution Logistics
Chicago, IL
11.2024 - 11.2025
- Assisted recruitment by screening candidates and coordinating interviews.
- Prepared onboarding documents and maintained personnel files.
- Streamlined communication flow between leadership and staff.
- Supported a team of 15-25 drivers with scheduling and workflow adjustments.
- Maintained compliance and documentation with 99% accuracy.
- Coordinated equipment and training updates for new hires.
- Developed digital logs that improved accessibility by 15%.
Driver Associate
Schneider National Inc.
10.2022 - 10.2024
- Coordinated daily communication between dispatch and operations.
- Completed logs and documentation with consistent attention to detail.
- Provided timely updates and supported quick issue resolution.
- Delivered dependable customer service during deliveries.
- Adapted to changing routes and priorities.
- Collaborated with peers during logistical changes.
- Maintained organized records for audit readiness.
Driver / Helper
Top Gunn Trucking
07.2022 - 10.2022
- Relayed updates between drivers and dispatch.
- Documented safety checks and compliance details.
- Assisted with navigation and onsite coordination.
- Provided professional customer service.
- Communicated delays or route issues promptly.
- Adapted well in fast-paced delivery environments.
- Supported equipment checks and documentation.
Unit Secretary
Cook County Health
, IL
11.2021 - 02.2022
- Processed 70-100 records weekly while maintaining confidentiality.
- Supported nurses and physicians with timely communication.
- Scheduled procedures and coordinated department calendars.
- Assisted with onboarding documentation preparation.
- Routed calls efficiently, reducing delays by 10-12%.
- Prepared chart packets for intake and staffing needs.
- Maintained logs and organized unit documentation.
- Stroger Hospital
Medical Records Data Abstractor
Meridian Health Plan
07.2020 - 03.2021
- Abstracted records with 97-99% accuracy for audit readiness.
- Managed 100+ records weekly with regulatory compliance.
- Resolved documentation discrepancies with quality teams.
- Maintained logs and verification steps for daily work.
- Assisted coworkers with locating and understanding documentation.
- Helped streamline documentation workflow.
- Reported trends and suggested improvements.
Patient Care Advocate
Meridian Health Plan
Chicago, IL
11.2019 - 05.2020
- Managed 40-60 member cases weekly with accurate updates.
- Conducted outreach to support preventive care and follow-ups.
- Collaborated with care teams to ensure timely support.
- Resolved escalated concerns with empathy.
- Maintained organized case lists for follow-up.
- Supported departmental timelines.
- Improved member understanding through clear communication.
Customer Service / Medical Records Specialist
Northwestern Medicine
10.2018 - 11.2019
- Processed 80-120 documentation requests weekly.
- Verified releases and documentation according to policy.
- Improved accuracy by reviewing files before submission.
- Supported high-volume workflows.
- Coordinated with departments for missing documentation.
- Maintained HIPAA compliance.
- Updated tracking logs for organization.
- HIM Dept.
Education
B.Sc. - Business Management
Grand Canyon University
10.2022 - 12.2025
CDL-A -
160 Driving Academy
05.2022 - 07.2022
CNA Certification -
Urbana Adult Education Center
10.2016 - 01/2017
EMT-B Certification -
Chicago Police And Firefighter Training Academy
10.2013 - 01/2015
High School Diploma -
Gwendolyn Brooks College Preparatory Academy
06-2015
Skills
- Administrative Support
- Scheduling & Calendar Coordination
- Recruitment Assistance
- Documentation Accuracy
- Staffing & Workflow Support
- Customer & Patient Relations
- Multi-Department Collaboration
- Confidential File Handling
- Process Streamlining
- Task Prioritization
- Communication
- Adaptability
- Time management
Timeline
Operations Manager / Coordinator
Frontline Solution Logistics
11.2024 - 11.2025
B.Sc. - Business Management
Grand Canyon University
10.2022 - 12.2025
Driver Associate
Schneider National Inc.
10.2022 - 10.2024
Driver / Helper
Top Gunn Trucking
07.2022 - 10.2022
CDL-A -
160 Driving Academy
05.2022 - 07.2022
Unit Secretary
Cook County Health
11.2021 - 02.2022
Medical Records Data Abstractor
Meridian Health Plan
07.2020 - 03.2021
Patient Care Advocate
Meridian Health Plan
11.2019 - 05.2020
Customer Service / Medical Records Specialist
Northwestern Medicine
10.2018 - 11.2019
CNA Certification -
Urbana Adult Education Center
10.2016 - 01/2017
EMT-B Certification -
Chicago Police And Firefighter Training Academy
10.2013 - 01/2015
High School Diploma -
Gwendolyn Brooks College Preparatory Academy