Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Work Availability
Timeline

Ruddy Morales

Grand Prairie,TX
It is never too late to be what you might have been.
George Eliot

Summary

(Sales)Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

(Education)Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.

Overview

12
12
years of professional experience

Work History

Sales Associate

Rooms To Go
Fort Worth, TX
12.2022 - Current
  • Maintained a tidy and professional workspace that was both alluring and welcoming to new and returning customers
  • Provided unparalleled customer service based on extensive knowledge of all merchandise and genuine desire to match my clients with the absolute perfect product
  • Assisted management with all backroom logistics and organization
  • Rearranged the sales floor to meet all-new layouts and specifications
  • Used computer systems to create, edit, cancel price holds and layaways
  • Worked with financial applications to set up finance agreements with clients
  • Contracted delivery service Maintain professionalism to customers' questions about products, prices, availability, product uses, and credit terms.

Paraprofessional

New York Department Of Education
New York City, NY
08.2016 - 09.2022
  • Helped teachers prepare lesson plans and demonstrations, Presented lesson plans and materials to students under the guidance of a lead teacher
  • Assisted students in small groups or on a one-on-one basis to help them master the lesson plan and assignments and to reinforce concepts
  • Helped teachers grade tests and assignments
  • Monitored and tracked student performance and recorded data to create progress reports
  • Planned and developed teaching aids to help students better understand concept
  • Managed individual and class behavior.

Heath Insurance Customer Service Representative

Affinity Health Plan
Bronx, NY
06.2015 - 08.2016
  • Resolve member questions/issues while ensuring compliance with applicable policies, procedures, rules and guidelines
  • Accurately document all contacts with external customers, and route the documentation for appropriate follow-up, if necessary
  • Identify and immediately report any issues that pose a risk to superior service or potential for liability
  • Meet or exceed base call center productivity and quality standards
  • Meet or exceed productivity and quality expectations for projects such as outbound calls, education and outreach, and Member Advisory Board meetings
  • Work cooperatively with staff throughout the company, and contribute to the overall success of Marketing and Membership
  • Perform other assigned tasks as required.

Enrollment Brooker

New York Medicaid Choice/Maximus
Peekskill, NY
10.2013 - 06.2014
  • Assisted Medicaid applicants with health plan selection
  • Educated consumers with informative plan information presentation, Assisted consumer with providing educational tools to selected health plan such as locating doctors around there area, as well as searching doctor health plan acceptance, Spanish/English field client representative/Enrollment Broker.

Customer Service Representative/Collector

SANTANDER CONSUMER USA INC.
Fort Worth, TX
06.2012 - 09.2013
  • Trained numerous new employees quarterly
  • Earned Top Collector, Top Performer on my team
  • Developed highly empathetic client relationships and earned reputation for exceeding my monthly goals
  • Managed quality communication, customer support and product representation for each client
  • Served as the company's bilingual Spanish/English customer service representative.

Order Filler

WALMART DISTRIBUTION CENTER
Fort Worth, TX
08.2011 - 05.2012
  • Daily tasks receiving and filling customer orders, picking merchandise from warehouse shelves, packing merchandise, checking packed merchandise against written orders for accuracy and using automated or computer-based technology to keep track of inventory and shipments
  • Worked as a part of a warehouse team, performing routine tasks indoors.

Education

Bachelor of Science - Psychology

Continuing Education in Psychology , Denton, TX
08.2024

Associate of Arts - Child Development

Bronx Community College
12.2019

High School Diploma HS -

W.E BOSWELL
01.2011

Tarrant County College

Skills

  • Sharp problem solver
  • Active listening skills
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Top collector
  • Customer service expert
  • Adaptive team player
  • Seasoned in conflict resolution
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Critical Thinking
  • Calm Under Pressure
  • Fluent in Spanish
  • Microsoft Office

Languages

Spanish
Professional
English
Professional

Accomplishments

  • Top Collector
  • Top Sales Rep

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Associate - Rooms To Go
12.2022 - Current
Paraprofessional - New York Department Of Education
08.2016 - 09.2022
Heath Insurance Customer Service Representative - Affinity Health Plan
06.2015 - 08.2016
Enrollment Brooker - New York Medicaid Choice/Maximus
10.2013 - 06.2014
Customer Service Representative/Collector - SANTANDER CONSUMER USA INC.
06.2012 - 09.2013
Order Filler - WALMART DISTRIBUTION CENTER
08.2011 - 05.2012
Continuing Education in Psychology - Bachelor of Science, Psychology
Bronx Community College - Associate of Arts, Child Development
W.E BOSWELL - High School Diploma HS,
Tarrant County College - ,

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