Rudelle Coreus-Bankole
HCA
WESTERVILLE,OH
16
years of professional experience
Detail-oriented Patient Registration Clerk experienced in insurance verification, data entry, and medical terminology. Streamlined processes to enhance patient satisfaction while maintaining confidentiality and accuracy in data management, resulting in reduced wait times. Implemented quality control measures to improve operational efficiency.
Work History
Patient Registration Clerk
10 Years 6 Months- Registered patients efficiently using electronic health record systems to ensure accurate data entry.
- Verified insurance information and eligibility to expedite patient processing and reduce delays.
- Collaborated with medical staff to facilitate seamless patient admissions during peak hours.
- Streamlined registration processes, improving overall workflow and reducing wait times for patients.
- Trained new staff on registration protocols, enhancing team performance and compliance standards.
- Implemented quality control measures to ensure accuracy in patient data collection and documentation.
- Developed training materials for ongoing staff development, fostering a culture of continuous improvement within the team.
- Led initiatives to improve patient satisfaction, resulting in positive feedback from surveys and reviews.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Reduced waiting times for patients by effectively managing workloads and prioritizing urgent cases.
Patient Registration Clerk
2 Years 11 Months- Collaborated with department managers to identify staffing requirements and address personnel shortages.
- Streamlined communication between management and staff, enhancing overall workplace morale and productivity.
- Trained junior clerks on staffing protocols, promoting adherence to best practices and accuracy in workflows.
- Conducted regular audits of staffing processes to identify areas for improvement and implement corrective actions.
- Developed standardized templates for documentation, increasing consistency across staffing operations.
- Maximized job placement success rates through diligent review of client requirements and matching with appropriate candidates.
- Supported the development of internal training programs for ongoing staff education and professional growth opportunities.
Front Office Assistant
5 Years 5 Months- Managed patient scheduling and appointment confirmations, ensuring optimal office efficiency.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Streamlined front office operations by implementing new filing systems and procedures.
- Trained new staff on office protocols, fostering a collaborative team environment.
- Ensured compliance with healthcare regulations while handling sensitive patient information securely.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in the database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Education
No Degree - Medical And Staffing Courses
Skills
Professional demeanor
Patient confidentiality
Data entry proficiency
Appointment scheduling
Medical terminology
Customer service
Strong organization
Accuracy and precision
Data accuracy
Professionalism and etiquette
Timeline
Patient Registration Clerk
First Agency
03.2020 - 02.2023Read More
Patient Registration Clerk
HCA
02.2016 - 08.2026Read More
Front Office Assistant
Doctor On Demand
08.2010 - 01.2016Read More
Palm Beach State College
No Degree from Medical And Staffing Courses
Read More