Hi, I’m
Rudi A. Gonzales
Summary
To provide outstanding customer service that exceeds our clients' expectations.
Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment.
Overview
13
years of professional experience
Work History
IMPORT EURO WORKS LLC
Office Assistant Receptionist
01.2023 - Current
Job overview
- Being friendly, professional, and attentive to the needs of clients and visitors
- Taking messages, responding to emails daily in a timely manner
- Coordinating flow of daily procedures
- Keeping reception area tidy
- Maintaining and organizing files
- Hear and resolve complaints from customers
- Receive payment and record receipts for service
- Schedule appointments and maintain and update appointment calendar
- Analyze data to determine answers to questions from customers or member of the public
- Build estimates for vehicle repairs
- Contact warranty/insurance company to open claims
- I also handled my shop foreman's personal matters such as personal bills (utilities, mortgage, ect.)
Fischer's Market c/o Mid Texas Oil
Assistant Manager
01.2020 - 01.2023
Job overview
- Recruiting, training, and managing of store staff to enforce store values and fuel company growth
- Executing staff performance evaluations to make necessary improvements
- Responsible for scheduling employees, engaging in inventory, cash receipts, and preforming service to customers when needed
- Performing cashier function of change-making, accurate ring-up of sale, and making corrections to monetary errors to customers
- Developed professional relationships with employees to establish trust and improve the workplace atmosphere
- Collaborated with other management to meet company initiatives
- Obtained a working knowledge of products, vendors, and services
- Obtained the TABC certification
- Supervised daily operations of all employees
- Responsible for securing store before and after shifts
Texas Cooler
Cashier
01.2017 - 01.2020
Job overview
- Responsible for cashier job duties such as those listed below
- Handling monetary responsibilities and accurate accountabilities at the beginning and end of shifts making sure amounts are accurate
- Managing store cleanliness and presentation
- Performing cashier function of change-making, accurate ring-up of sale, and making corrections to monetary errors to customers
- Complied with departments cash register and pricing methodology, with minimum overages and/or shortages
- Applied common sense understanding to carry out detailed but uncomplicated written or oral instructions
- Dealt with problems involving a few concrete variables in standardized situations
- Obtained the TABC certification
- In charge of price management and stock availability
- Responsible to secure store before and after shifts at manager's request
CSG c/o QUALFON-Contractor for XPO Logistics c/o Conway Freight Lines
Customer Service Representative
01.2016 - 01.2017
Job overview
- Citrix Systems Certified
- Multi-Phone System
- Outlook Email
- Dispatch
- Schedule Pickup
- Invoice Correction
- Rate Quotes
Rack Room Shoes
Assistant Manager
01.2015 - 01.2016
Job overview
- Proven retail management responsibility working with budgets and sales goals
- Motivate the store sales team to reach and exceed sales goals
- Responsible for effective management of inventory and company operating systems
- Assisting with staff induction training
- Developing and maintaining employee schedules and adjustments
- Ensuring procedures relating to stock are always followed
Rack Room Shoes
Sales Associate & Manager in Training
01.2013 - 01.2014
Job overview
- Profound footwear experience and proven track record of meeting and exceeding goals
- Remarkable understanding of retail hours, which include day, evening, weekend, and holiday hours
- Hands-on training knowledge of marketing strategy and tactics, and sales techniques
- Proven effective communication skills with all levels of store employees and management
Texas Cooler
Cashier/Opening Manager
01.2012 - 01.2013
Job overview
- Responsible for cashier job duties such as those listed below
- Handling monetary responsibilities and accurate accountabilities at the beginning and end of shifts making sure amounts are accurate
- Managing store cleanliness and presentation
- Performing cashier function of change-making, accurate ring-up of sale, and making corrections to monetary errors to customers
- Complied with departments cash register and pricing methodology, with minimum overages and/or shortages
- Applied common sense understanding to carry out detailed but uncomplicated written or oral instructions
- Dealt with problems involving a few concrete variables in standardized situations
- Obtained the TABC certification
- In charge of price management and stock availability
- Responsible for ensuring store before and after shifts at manager's request
Education
Stratford Career Institute
High School Diploma
01.2013
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Appointment scheduling
- Front office management
- Filing and data archiving
- Invoice processing
- Customer relationship management (CRM)
- Issue resolution
- Organizing and categorizing
Timeline
Office Assistant Receptionist
IMPORT EURO WORKS LLC
01.2023 - Current
Assistant Manager
Fischer's Market c/o Mid Texas Oil
01.2020 - 01.2023
Cashier
Texas Cooler
01.2017 - 01.2020
Customer Service Representative
CSG c/o QUALFON-Contractor for XPO Logistics c/o Conway Freight Lines
01.2016 - 01.2017
Assistant Manager
Rack Room Shoes
01.2015 - 01.2016
Sales Associate & Manager in Training
Rack Room Shoes
01.2013 - 01.2014
Cashier/Opening Manager
Texas Cooler
01.2012 - 01.2013
Stratford Career Institute
High School Diploma
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