Hi, I’m
Rudy Alfonso
'Ewa Beach
Summary
Dynamic General Manager with extensive experience at Panda Restaurant Group, Inc. Proven track record in financial analysis and customer service excellence, driving revenue growth and enhancing operational efficiency. Skilled in team building and regulatory compliance, consistently resolving customer issues and implementing successful marketing strategies to elevate brand presence.
Overview
19
years of professional experience
Work History
Panda Restaurant Group, Inc., Panda ExpressRosemead
General Manager
06.2006 - Current
Job overview
Over-views the day to day operation that includes employees hiring, inventory, ordering, marketing events, outreach programs, catering and training.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
Letran CollegeManila, Philippines
Bachelor of Science from Business Administration and Management
04-1987
Skills
- Financial analysis
- Inventory management
- Employee training
- Regulatory compliance
- Customer service
- Team building
- Marketing strategies
Accomplishments
- 2 times financial high achievers award
- 2 times guest high achievers award
- 1 time most fundraiser award
- 2 times most catering award
Timeline
General Manager
Panda Restaurant Group, Inc., Panda Express
06.2006 - Current
Letran College
Bachelor of Science from Business Administration and Management
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