Rudy Griego
Albuquerque,NM
Summary
To obtain a position that will allow continuous opportunities to utilize my knowledge and experience. Personable and dedicated Customer Service Representative with extensive experience in customer experience industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Specialists Tech Expert
T-Mobile
ALBUQUERQUE, NM
02.2015 - Current
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Received inbound phone calls from customers to provide a great customer experience and remotely troubleshoot issues with service, equipment or customer accounts
- Participated in special projects as assigned by management team
- Provided technical assistance to customers through phone, email and chat support
- Resolved escalated customer service issues in a timely manner.
Advocate Member Service Representative
United Healthcare Group
Minneapolis, MN
04.2024 - 09.2024
- Maintained accurate records of all transactions within the system database.
- Resolved member issues by providing clear direction and solutions.
- Greeted customers and ascertained their needs.
- Managed inbound calls from members while maintaining a high level of professionalism.
- Developed relationships with members to ensure their satisfaction with services provided.
- Handled escalated calls from dissatisfied customers in a professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Caregiver
St Anthony Home Health care
ALBUQUERUQUE
04.2023 - 12.2023
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Accompanied clients to social events such as movies or plays.
- Administered prescribed medications on a timely basis following care plan instructions.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Cable Technician
Universal Communication/Comcast
ALBUQUERQUE, NM
03.2011 - 02.2015
- Excelled In Customer Service, Installation in Video, Internet
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services
- Measured signal strength at utility poles
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
Store Manager
SUBWAYRestaurants
ALBUQUERQUE, NM
03.2003 - 12.2010
- Excellent Customer Service, Food Prep, Store Cleanliness
- Monitored employee performance and identified performance gaps for corrective action
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2024
GED -
Central New Mexico Community College
Albuquerque, NM01.2004
Skills
- CPR
- Proficient in customer service and customer experience
- Money Management
- Inventory Control
- Fast Installations in video, Internet, And Telephony
- Building Displays
- Verbal and Writing Communication
- Product Development
Certification
- Basic Life Support for Healthcare Provider
- HIPAA/OSHA
References
Upon Request
Timeline
Advocate Member Service Representative
United Healthcare Group
04.2024 - 09.2024
Caregiver
St Anthony Home Health care
04.2023 - 12.2023
Senior Specialists Tech Expert
T-Mobile
02.2015 - Current
Cable Technician
Universal Communication/Comcast
03.2011 - 02.2015
Store Manager
SUBWAYRestaurants
03.2003 - 12.2010
Associate of Science - Business Administration And Management
Colorado Technical University
GED -
Central New Mexico Community College
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