Rue Turner
Minnetonka,MN
Summary
Detail-oriented Office Manager with over 10 years of experience in the dental industry, demonstrating a proactive approach to operations and team collaboration. Known for exceptional organizational skills and a strong commitment to maintaining high standards of efficiency and patient care. Eager to embrace new challenges and further develop professional expertise while contributing to team success. Proven track record of fostering a positive work environment and enhancing office productivity through effective leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Midwest Dental
Minneapolis, MN
05.2024 - Current
- Directed daily operational activities to maintain optimal patient flow and support overall office efficiency.
- Managed staff scheduling processes to maintain sufficient coverage and enhance overall service quality.
- Developed and implemented protocols for patient communication to enhance satisfaction and retention.
- Evaluated operational workflows to identify improvement opportunities and executed strategic enhancements.
- Facilitated effective communication with patients to resolve concerns, strengthening client relationships and encouraging repeat business.
- Increased revenue for dental practice by streamlining billing processes and ensuring timely follow-up on unpaid accounts.
- Supported recruitment and training initiatives to build a skilled dental team dedicated to delivering exceptional patient care.
Business Assistant
Plano Smile Design
Plano, TX
03.2024 - 05.2024
- Enhanced patient experience by providing a friendly and inviting atmosphere at the office entrance.
- Manage front office duties, including answering phones, checking office email, communicating with patients and insurance companies
- Utilized Dentrix to enhance patient scheduling efficiency and maintain accurate records.
- Organized and confirmed appointments for providers and hygienists to optimize office workflow.
- Oversaw posting of insurance and patient payments while managing accounts receivable processes.
- Oversaw patient insurance claims processing and managed follow-up on outstanding claims.
- Conducted thorough verification of benefits and provided comprehensive explanations of coverage to enhance patient understanding.
- Discussed treatment plan fees and payment alternatives to facilitate informed patient decisions.
Business Assistant
LEGACY DRIVE DENTAL
Plano, TX
03.2022 - 03.2024
- Enhanced patient experience by providing a friendly and inviting atmosphere at the office entrance.
- Manage front office duties, including answering phones, checking office email, communicating with patients and insurance companies
- Utilized Dentrix to enhance patient scheduling efficiency and maintain accurate records.
- Organized and confirmed appointments for providers and hygienists to optimize office workflow.
- Oversaw posting of insurance and patient payments while managing accounts receivable processes.
- Conducted thorough verification of benefits and provided comprehensive explanations of coverage to enhance patient understanding.
- Discussed treatment plan fees and payment alternatives to facilitate informed patient decisions.
- Facilitated comprehensive support for PMO during absences, ensuring seamless continuity of office management activities.
Business Assistant
WILLOW BEND DENTAL
Plano, TX
03.2015 - 03.2022
- Facilitated patient reception by greeting and welcoming individuals with a warm smile upon office entry.
- Performed front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
- Patient scheduling and record-keeping using Dentrix software.
- Organized and confirmed appointments for providers and hygienists within the office.
- Achieved timely posting of insurance and patient payments, improving overall accounts receivable accuracy.
- Processed patient insurance claims and provided support for outstanding claims resolution. Verified benefits and clarified coverage details for patients. Assisted in ensuring timely follow-up on claims inquiries.
- Discussed treatment plan fees and payment options with patients to facilitate informed decision-making.
Sr. Underwriter
CHASE HOME MORTGAGE
Coppell, TX
08.2011 - 10.2014
- Strictly adheres to specified underwriting guidelines to fulfill FHA, VA, USDA, FHLMC & FNMA loans
- Promptly and accurately reviews files to issue pre-approvals and final approvals, as well as ensure that appraisal and title insurance is provided by an approved vendor
- Verifies all documentation with regards to income, credit, appraisal and title information
- Meet all departmental goals for productivity, quality, and turnaround time
- Thorough knowledge of complex personal and business financial analysis and an expertise in tax return and MI policies.
Underwriter II
BANK OF AMERICA
Plano, TX
07.2009 - 08.2011
- Modify delinquent loans, postpone foreclosures, retrieve credit reports to determine creditworthiness and verify assets, order BPO and inspections, reviewed all financial documentation and all other pertinent documents in order to determine eligibility for modifications and other various workout options
- Provide proper and timely response (via email and/or letters) to customers concerns regarding the status, resolution and/or alternative options
- Responsible for managing a portfolio of 200+ loans
- Prepare and submit non delegated modifications to the Investor for approval
- Process loans and refer all qualified to MHA Department.
Dental Assistant
Nova University College of Dental Medicine
Davie, FL
03.2006 - 08.2008
- Managed appointment scheduling and patient records efficiently using dental software systems.
- Educated patients on post-operative care and preventive oral health practices.
- Implemented infection control measures, ensuring compliance with safety regulations and best practices.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
AAS in Management - Business Management
TARRANT COUNTY COLLEGE
Hurst, TX01-2023
Diploma in Office Administration - Office Administration
CONCORDE CAREER COLLEGE
Dallas, TX11-2014
Certificate in Loan Processing - Mortgage Underwriting
NORTH LAKE COLLEGE
Irving, TX08-2011
Diploma in Dental Assisting - Dental Assisting
CONCORDE CAREER COLLEGE
Miramar, FL07-2005
Skills
- Patient information processing
- Insurance eligibility verification
- Treatment plan development
- Claims review and processing
- Analytical problem-solving abilities
- Experience with Dentrix software
- Aging report management
- Comprehensive account reviews
- Team management skills
Certification
- Power of One Leadership Training - Jan 2023 - June 2023
Timeline
Dental Office Manager
Midwest Dental
05.2024 - Current
Business Assistant
Plano Smile Design
03.2024 - 05.2024
Business Assistant
LEGACY DRIVE DENTAL
03.2022 - 03.2024
Business Assistant
WILLOW BEND DENTAL
03.2015 - 03.2022
Sr. Underwriter
CHASE HOME MORTGAGE
08.2011 - 10.2014
Underwriter II
BANK OF AMERICA
07.2009 - 08.2011
Dental Assistant
Nova University College of Dental Medicine
03.2006 - 08.2008
AAS in Management - Business Management
TARRANT COUNTY COLLEGE
Diploma in Office Administration - Office Administration
CONCORDE CAREER COLLEGE
Certificate in Loan Processing - Mortgage Underwriting
NORTH LAKE COLLEGE
Diploma in Dental Assisting - Dental Assisting
CONCORDE CAREER COLLEGE