Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Rufino Silva

Oakland,CA

Summary

Reliable and hardworking professional with over 8 years of experience in customer service, retail operations, automotive sales, and last-mile delivery. Known for providing friendly, helpful support to customers and consistently going the extra mile to ensure a smooth, positive experience — whether processing a sale, delivering a high-end vehicle, or completing a full route of Amazon packages. Comfortable working in fast-paced environments, staying organized under pressure, and stepping in to support the team wherever needed. Brings strong communication skills, a positive attitude, and a commitment to getting the job done right.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Hedwig Xpress LLC
Oakland, CA
09.2024 - 01.2025
  • Delivered hundreds of Amazon packages daily with accuracy, care, and a smile — always aiming for on-time and damage-free drop-offs.
  • Navigated pre-planned delivery routes efficiently, adjusting to real-time changes to keep up with volume, and ensure customer satisfaction.
  • Used handheld scanners to confirm deliveries and update tracking in real time, keeping customers and dispatch informed at every step.
  • Loaded vans each morning with precision to optimize delivery flow and minimize time spent searching for packages on the road.
  • Maintained a clean and professional appearance while representing the Amazon brand, offering friendly service at every doorstep.
  • Drove safely in all weather and traffic conditions, following company safety standards, and DOT regulations at all times.
  • Stepped in to help teammates when needed, especially during peak seasons, showing flexibility and a strong team mindset.

Product Specialist

Hyundai and Genesis of san bruno
San Bruno, CA
10.2023 - 02.2024
  • Helped clients select the perfect vehicle by actively listening to their needs, providing knowledgeable guidance, and offering tailored recommendations.
  • Delivered high-end vehicles (valued at $55K+) to clients' homes, ensuring a seamless, personalized handover experience.
  • Coordinated and executed dealer trades, transporting vehicles between dealerships to fulfill specific inventory needs.
  • Picked up client trade-ins and scheduled service vehicles directly from their homes, maintaining a high level of professionalism and care.
  • Provided loaner vehicles and transported customer-owned cars safely back to the dealership for service, maintaining trust with returning clients.
  • Maneuvered and parked premium inventory throughout the dealership lot, prioritizing safety, efficiency, and appearance.
  • Built strong relationships with clients through consistent follow-up, product knowledge, and exceptional service before, during, and after the sale.

Retail Operations Associate

Richard damele inc
Oakland, CA
01.2016 - 10.2022
  • Handled daily transactions with care and accuracy using POS systems, making sure every customer left with a smooth checkout experience.
  • Greeted customers with a positive attitude, answered questions, and helped them find exactly what they needed—often turning one-time shoppers into regulars.
  • Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
  • Managed returns and exchanges with empathy and professionalism, resolving issues quickly to keep customers happy and loyal.
  • Kept the store clean, organized, and fully stocked, making sure displays were eye-catching, and shelves were never empty.
  • Shared product knowledge and current promotions to encourage add-on purchases, and boost overall sales.
  • Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
  • Worked closely with teammates across departments to keep things running smoothly, whether answering phones, jumping in to help during rushes, or training new hires.
  • Stayed on top of safety and store policies, including checking IDs for restricted sales, and keeping work areas clean and compliant.

Education

High school diploma -

Job corps
Treasure Island, CA
08.2015

High school diploma or GED -

San Leandro High School
San Leandro, CA
01.2013

Skills

  • Customer relationship management
  • Logistics coordination
  • Team collaboration
  • Effective communication
  • Multitasking and organization
  • Inventory management
  • Retail operations
  • Customer service
  • Sales development
  • Dealer trades

Certification

Driver's License, CDL, S882133, 11/01/23, 11/30/26

Personal Information

Authorized To Work: US

Timeline

Amazon Delivery Driver

Hedwig Xpress LLC
09.2024 - 01.2025

Product Specialist

Hyundai and Genesis of san bruno
10.2023 - 02.2024

Retail Operations Associate

Richard damele inc
01.2016 - 10.2022

High school diploma -

Job corps

High school diploma or GED -

San Leandro High School

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