Rufus Watson III
Paterson,NJ
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Rent a helper
Verona, New Jersey
08.2016 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Lead Assistant Manager
Rent A Center Warehouse & Retail Store
Paterson, New Jersey
09.2005 - 12.2015
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted weekly meetings with staff to discuss progress and address any issues or concerns.
- Organized promotional activities such as special events or discounts in order to boost sales figures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
Youth Counselor
School Based Youth Services Program
Paterson, New Jersey
09.1999 - 10.2003
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
- Advocated on behalf of clients when necessary to ensure proper access to services they need.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Developed individualized treatment plans based on assessment results.
- Referred individuals to outside resources and services for additional support.
- Educated families about available community resources for their children's needs.
- Maintained accurate records of client information including progress notes and case files.
- Counseled individual youth and small groups on presenting needs and concerns.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Organized recreational activities that promote physical activity and healthy lifestyle choices.
- Improved children's behavior through coping skills and other therapeutic interventions.
- Provided individual, group, and family counseling services to youth.
- Assisted clients in developing coping strategies for managing stressors.
- Transported and supervised youth to facilitate off-site appointments and recreational activities.
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
Education
Bachelor of Arts - Sociology
Bloomfield College
Bloomfield, NJ05-1999
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Sales growth
- Youth guidance
- Counseling best practices
- Crisis management
- Academic support
- Program planning
- Recreational activities
- Group counseling
- Youth mentoring
- Life skills training
- Individual counseling
- Stress management techniques
- Youth advocacy
Timeline
Assistant Manager
Rent a helper
08.2016 - Current
Lead Assistant Manager
Rent A Center Warehouse & Retail Store
09.2005 - 12.2015
Youth Counselor
School Based Youth Services Program
09.1999 - 10.2003
Bachelor of Arts - Sociology
Bloomfield College