Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Ruhama Fonseca

Olinda,Pe

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and streamline inventory management, contributing to increased customer satisfaction. Adept at cash handling and fostering team collaboration, ensuring efficient operations and a positive experience for clients and colleagues alike.

Overview

6
6
years of professional experience

Work History

Server

Terra Gaucha
04.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Office Manager

Amazon
07.2023 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Server

Texas De Brazil
05.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Contributed to inventory management by monitoring stock levels.

Associate

Sams Club
07.2021 - 12.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.

English Teacher

Cema
04.2019 - 10.2019
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Prepared comprehensive English curriculum for multiple classes.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Kept classroom organized, clean and safe for students and visitors.

Education

Bachelor of Science - Mathematics

Universidade De Pernambuco
Pernambuco

High School Diploma -

Colegio Americano Batista
Recife

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Team collaboration
  • Inventory management

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Server

Terra Gaucha
04.2025 - Current

Office Manager

Amazon
07.2023 - 12.2024

Server

Texas De Brazil
05.2022 - 06.2023

Associate

Sams Club
07.2021 - 12.2021

English Teacher

Cema
04.2019 - 10.2019

Bachelor of Science - Mathematics

Universidade De Pernambuco

High School Diploma -

Colegio Americano Batista

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Ruhama Fonseca