Ruiti Hea
Pearland,TX
Summary
Quality-driven Site Director, volunteer, and branch director focused on enabling consistent growth by applying remarkable leadership and decision-making skills to diverse operational issues. Proactive and hands-on leader adept at facilitating communication and planning improvements. Prepared to utilize experience and skills to take on any and all challenges.
Overview
2
2
years of professional experience
Work History
First Racquet Pearland Branch Director
First Racquet
Houston, TX
09.2023 - Current
- Managed customer service operations to ensure high standards of participant satisfaction.
- Organized promotional events such as open houses or seminars to increase organization awareness.
- Compiled reports on volunteer activities and accomplishments.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Tennis Tournament Site Director
Todd Fulsom
Houston, TX
06.2023 - Current
- Assisted in recruiting, training, evaluating, and disciplining employees as needed.
- Maintained productive communication between relevant parties.
- Provided excellent service and attention to players and parents when face-to-face, or through phone conversations.
- Resolved complaints or answered players' and parents' questions.
- Developed and implemented strategies to maximize efficiency of operations.
- Facilitated communication between players and parents regarding changes in timeline or resource allocation needs.
Student Volunteer
Houston Museum of Natural Science
Houston, TX
06.2024 - 06.2024
- Assisted in the preparation of presentations, reports, and other materials.
- Supervised groups of student campers during special projects or activities.
- Followed camp schedules and policies to promote safety and learning.
- Provided assistance with special projects to meet deadlines.
- Developed strong oral and written communication skills in working with people of different ages.
- Directed classrooms of all ages.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Provided technical support and instructional assistance to help campers succeed.
Education
Glenda Dawson High School
Pearland, TX05-2027
Skills
- Team supervision and oversight
- Customer support
- Business development expertise
- Relationship building and management
- People-oriented
- Dependable
- Team collaboration and leadership
Affiliations
- Competitive Tennis Player (Top 30 in State for class of 27')
- Avid Writer
- Artist of 10 years
Accomplishments
- Houston Rodeo Auction Winner Recipient
- JTT Intermediate 18s and under Winner
- Texas Slam Tennis Tournament Quarterfinalist
Languages
Chinese (Mandarin)
Native/ Bilingual
Websites
Timeline
Student Volunteer
Houston Museum of Natural Science
06.2024 - 06.2024
First Racquet Pearland Branch Director
First Racquet
09.2023 - Current
Tennis Tournament Site Director
Todd Fulsom
06.2023 - Current
Glenda Dawson High School
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