Ruiyang Yu
Santa Cruz,CA
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business. Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
3
3
years of professional experience
Work History
Barista Trainer
UME Tea
Santa Cruz, CA
02.2023 - 10.2023
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Researched current trends in the coffee industry, keeping training content up-to-date and relevant.
- Advised management team on best practices for scheduling barista shifts based on experience level.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
Sales Agent
Vipshop Holding Limited
Nanjing, Jiangsu
12.2020 - 10.2021
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales activities in the company's CRM system.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified opportunities for cross-selling additional products and services.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
Business Management
UCSC
Santa Cruz03-2025
High School Diploma -
Fairmont Preparatory Academy
Anaheim, CA06-2019
Skills
- Health Code Adherence
- Employee Performance Management
- Training background
- Beverage preparation techniques
- Leadership experience
- Sales proficiency
Affiliations
- Build model kits
- Play basketball, badminton
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Barista Trainer
UME Tea
02.2023 - 10.2023
Sales Agent
Vipshop Holding Limited
12.2020 - 10.2021
Business Management
UCSC
High School Diploma -
Fairmont Preparatory Academy
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