Years of customer service and retail experience
Ruiz Patty
Pineville,LA
Summary
Results-driven Retail District Manager with expertise in leadership development and customer service. Proven track record of enhancing store performance and training effective teams to achieve operational excellence.
Overview
20
20
Work History
Retail District Manager
Dollar General
Alexandria, LA
07.2022 - Current
- Led district operations, ensuring compliance with company policies and procedures.
- Developed and executed strategic plans to improve store performance and customer satisfaction.
- Trained and mentored store managers, fostering leadership skills and operational excellence.
- Analyzed sales data to identify trends and optimize inventory management across multiple locations.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Conducted regular store visits to evaluate compliance with company policies, standards, and procedures.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Developed relationships with key vendors, resulting in improved merchandise selection.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Conducted performance evaluations and provided constructive feedback to employees.
- Built relationships with customers and community to establish long-term business growth.
Store Manager Ladder
Dollar General
Alexandria, LA
01.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
- Established succession planning in my district by training and mentoring 7 assistant managers into store manager positions.
Training Store Manager
Dollar General
Alexandria, LA
05.2018 - 11.2021
- Oversaw daily operations, ensuring efficient store performance and adherence to company standards.
- Mentored new managers, fostering leadership skills and reinforcing company culture.
- Implemented training programs for new store managers, enhancing leadership skills and operational efficiency.
- Ensured compliance with company policies and procedures through thorough training of staff members at each location in the district.
- Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
- Promoted from Store Manager to Training Store Manager based on exceptional leadership skills and proven results in driving store success.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Pineville High School
Pineville05-1999
Skills
- Store operations
- Customer service
- Cash management
- Leadership development
- Staff management
- Complaint resolution
- Inventory control
- Time management
- Problem-solving
- Teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Goal setting and achievement
- Team building
- Self motivation
- Professionalism
- Employee scheduling
- Team training and development
Timeline
Retail District Manager
Dollar General
07.2022 - Current
Store Manager Ladder
Dollar General
01.2021 - 07.2022
Training Store Manager
Dollar General
05.2018 - 11.2021
High School Diploma -
Pineville High School