Rukhsana Robbins
Birmingham,AL
Summary
Adept in operations tracking and fostering team collaboration, I significantly enhanced operational efficiency at the Army National Guard. My problem-solving skills and adaptability, honed at Dave and Busters, led to improved customer satisfaction and streamlined processes, showcasing my ability to drive results and exceed expectations in dynamic environments.
Overview
1
1
year of professional experience
Work History
Operations Support Specialist
Army National Gaurd
, AL
04.2024 - Current
- Maintained accurate records of all operational activities in accordance with company policies.
- Analyzed key performance indicators to identify effective strategies.
- Documented detailed reports outlining system performance results before and after each test cycle.
- Completed routine maintenance and repair.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our equipment.
Front Desk Receptionist
Dave and Busters
, AL
05.2024 - 07.2024
- Greeted customers, answered general questions and directed to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Scheduled and confirmed appointments for clients.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Education
High School Diploma -
Hoover High School
Hoover, AL05-2023
Skills
- Operations tracking
- Work control processes
- Adaptability
- Problem-solving aptitude
- Decision-making
- Team collaboration
- Reporting and documentation
Accomplishments
- Distinguish honor graduate, class 014 2024
Timeline
Front Desk Receptionist
Dave and Busters
05.2024 - 07.2024
Operations Support Specialist
Army National Gaurd
04.2024 - Current
High School Diploma -
Hoover High School
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