Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rukio Ismail

Grove City

Summary

Professional technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Center Technician

Intel
04.2025 - Current
  • Use of ServiceNow to assign and work tickets.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Troubleshooting various networking devices in the data hall and replacing parts as needed.
  • Provisioning and upgrading firmware of various servers remotely and on site, on servers in the data center.

Data Center Technician

DB Schenker
06.2024 - 04.2025
  • Configured and deployed servers, resolved technical issues, performed system inspections, and managed hardware upgrades to ensure optimal performance and reliability.
  • Oversaw physical and systematic management of data center infrastructure, including hardware inventory receipt and server maintenance tasks.
  • Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
  • Maintained high levels of confidentiality when handling client information.

IT Support Specialist

Able Signs & Lighting
12.2018 - 08.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Retail Sales Associate/Manager

Sears
06.2015 - 11.2018
  • Consistently over achieved sales goals individually and department wise
  • Responsible for the overall operations of a retail store, overseeing sales, staff and inventory
  • Roles in safety teams to regulate and implement safety policies
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Educated clients on current promotional offerings and products using persuasive selling tactics

Education

Bachelor of Science - Cloud Computing

Franklin University
Columbus, OH
05-2027

Software Engineering Certificate - Software Engineering

Per Scholas
09-2023

Skills

  • Data center operations
  • Network troubleshooting
  • Computer hardware troubleshooting
  • Network support
  • Hardware maintenance
  • IT support
  • System administration
  • Server management
  • Maintenance and repairs
  • Hardware diagnostics

Certification

  • Software Engineering Certificate.
  • Currently working on Security+

Languages

English
Full Professional
Swahili
Full Professional

Timeline

Data Center Technician

Intel
04.2025 - Current

Data Center Technician

DB Schenker
06.2024 - 04.2025

IT Support Specialist

Able Signs & Lighting
12.2018 - 08.2022

Retail Sales Associate/Manager

Sears
06.2015 - 11.2018

Software Engineering Certificate - Software Engineering

Per Scholas

Bachelor of Science - Cloud Computing

Franklin University

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Rukio Ismail