Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Rukiya Glover

Medical Assistant
Atlanta,GA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adapt at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Specialist

Aetna, A CVS Health
Tampa, Florida
02.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Followed all company policies and procedures to deliver quality work.

Specialist Representative

T-Mobile
Tampa, Florida
05.2012 - 01.2021
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Education

Certificate of Achievement Medical Assisting -

Concorde Career Institute
Tampa, FL
08.2002 - 07.2003

Bachelor of Arts - Business Administration

Ashford University
San Diego, CA
05.2015 - 12.2016

Skills

Customer Relations

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Certification

CMA - Certified Medical Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Specialist

Aetna, A CVS Health
02.2021 - Current

Bachelor of Arts - Business Administration

Ashford University
05.2015 - 12.2016

Specialist Representative

T-Mobile
05.2012 - 01.2021

Certificate of Achievement Medical Assisting -

Concorde Career Institute
08.2002 - 07.2003

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Rukiya GloverMedical Assistant