Rukiya Kamoliddinova
Philadelphia
Summary
Proven customer service expert from Dunkin' Donuts, adept at cash handling and fostering customer loyalty through exceptional assistance and empathy. Enhanced store success by mentoring staff and maintaining high cleanliness standards, significantly improving customer satisfaction. Skilled in team collaboration and problem-solving, contributing to a positive shopping environment and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Cashier
Dunkin' Donuts
4046 Woodhaven Blvd Philadelphia, PA 19154 United
10.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
CCA Academy
70 Valley Stream Pkwy Malvern, PA 19355 United StSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash register operation
- Order taking
- Payment processing
- Product restocking
- Refunds and exchanges
- Complex Problem-solving
- Staff training
- Order packaging
- Daily reporting
- Purchase assistance
- Order verification
Languages
Uzbek
Full Professional
Tajik
Full Professional
Russian
Elementary
English
Full Professional
Timeline
Cashier
Dunkin' Donuts
10.2022 - 09.2024
CCA Academy