Rumaldo Alvarez
Union City,CA
Summary
Passionate results-driven restaurant and sales professional known for boosting revenue and improving guest relations. Demonstrated success in exceeding sales targets and maintaining high standards of service. Known for adaptability and teamwork in high-pressure environments while consistently delivering exceptional results. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Sales Manager
Smile Labs/ Smile Lounge
Pleasanton, CA
02.2022 - Current
- Developed and implemented sales strategies to increase market share.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Barista
Starbucks
04.2021 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Server
Trattoria 360
Campbell, CA
10.2019 - 02.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Manager/Server/Supervisor
Il Fornaio Ristorante
San Jose, CA
10.2016 - 09.2019
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Developed and implemented strategic plans to achieve company objectives.
Education
Some College (No Degree) - English Literature
San Francisco State University
San Francisco, CASome College (No Degree) - English Literature
University of California, Santa Cruz
Santa Cruz, CASome College (No Degree) - General Studies
Ohlone College
Fremont, CASkills
- Full service restaurant background
- Hospitality service expertise
- Extensive liquor, wine, and food knowledge
- Staff scheduling
- Leadership and team building
- POS system operation
- Territory sales management and development
- Inventory management, labor and food cost control procedures
- Service-driven sales
Timeline
Sales Manager
Smile Labs/ Smile Lounge
02.2022 - Current
Barista
Starbucks
04.2021 - 01.2022
Server
Trattoria 360
10.2019 - 02.2021
Manager/Server/Supervisor
Il Fornaio Ristorante
10.2016 - 09.2019
Some College (No Degree) - English Literature
San Francisco State University
Some College (No Degree) - English Literature
University of California, Santa Cruz
Some College (No Degree) - General Studies
Ohlone College