Rumana Begum

• Made and served 150 café beverages per day with speed, quality and consistency.

• Maintained and operated boba machines, blenders, espresso steamers, and other equipment

• Memorized recipes for 30 specialty coffee beverages and seasonal offerings.

• Prioritized drink requests while managing interruptions.

• Cleaned counters, machines, utensils and seating areas daily.

• Conducted successful cash audits at the end of each shift.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.