Summary
Overview
Work History
Education
Skills
Documents
References
Timeline
Generic
Rumbidzai Muzamhindo

Rumbidzai Muzamhindo

Plano,TX

Summary

  • To immerse myself in international exotic culture and cuisine
  • Build not only professional experience, but professional connections as well
  • To expand and internationalize my resume
  • Travel and see different countries
  • As a highly ambitious and driven professional, I am extremely focused and understand the fundamental dynamics of positive team work. With a background in retail and work experience as a sales associate. I demonstrate effective communication skills and build strong relations with others. As an individual I have a passion for travel and I am keen to learn new skills, I operate with a positive attitude and demonstrate a strong work ethic.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Celebrity Reflection
02.2023 - 07.2023
  • Responsible for stocking shelves, counters or tables with merchandise and keeping them organized
  • Participating in courses, meetings and trainings organized by the cruise line
  • Identifying customers needs and respond to them quickly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Retail sales associate

Royal Caribbean(Mariner OTS)
10.2022 - 02.2023
  • Applying various sells techniques e.g add on, cross selling in order to achieve and exceed targets
  • Greeting all customers entering the store and initiating conversation in order to determine customer needs
  • Informing customers about current specials and promotions their advantages and process all sales in a quick and efficient manner
  • Promoting the highest quality retailing standards continuously driving maximum sales results and superior guest service
  • Adhered to the order of being transferred to celebrity reflection because the ship was going to dry dock.

Hotel Administrator

Cresta Oasis Hotel
05.2020 - 09.2022
  • Supported all departments with tasks and other administrative duties
  • Created a friendly guest oriented service culture to ensure guest satisfaction which resulted in increase in revenue
  • Being present in meetings and taking notes as required
  • Followed hotel policies, procedures and service standards
  • Followed all safety and sanitation policies
  • Offered professional, friendly and engaging service
  • Handled assigned reporting, scheduling, communications, projects, presentations and overall tasks assigned
  • Managing and organizing expense reports and submitting them
  • Handling guests concerns and questions and react quickly and friendly
  • Reminded the hotel director about his daily meetings.

Travel agent

Cresta Oasis Hotel
03.2018 - 04.2020
  • Cooperated with clients to determine their needs and advising them appropriate destinations, modes of transportations, travel dates, costs and accommodations
  • Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events) to travellers
  • Booked transportation, made hotel reservations and collected payments
  • Used promotional techniques and prepared promotional materials to sell itinerary tour packages
  • Attended travel seminars to remain updated with tourism trends
  • Dealt with occurring travel problems, complaints and refunds
  • Entered data into our software and maintained client files
  • Networked with tour operators
  • Met profit and sales target
  • Maintained statistical and financial record.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

SALES CONSULTANT

STERNS
08.2017 - 01.2018
  • Ensured proper presentation, organization, storing and replenishment of stock
  • Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose
  • Executed daily/weekly/monthly sales goals
  • Maintained professional relationship and attitude with clients and coworkers
  • Efficiently and accurately processed customer check-out including cash, check and credit card
  • Up sell and suggestive sell products and accessories to customers
  • Maintained the appearance and cleanliness of the store.

Digital Marketing Specialist

Liquid Intelligent Technologies
09.2016 - 06.2017
  • Implemented new strategies to improve click-through rates and conversion.
  • Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
  • Strengthened online presence by creating engaging social media content and managing multiple platforms.
  • Created social media content with innovative brand messaging to support new product launches.

Education

Honors Degree in Retail and Logistics Management - Retail And Logistics Management

Midlands State University
Gweru Zimbabwe
11.2016

Skills

  • Strong leadership qualities
  • Outstanding customer service skills
  • Thrives when working under pressure
  • Contributes valuable team work techniques
  • Excellent written and verbal communication

Documents

  • C1/D Visa
  • STCW Certificate
  • Covid certificate
  • Police clearance
  • Medical certificate

References

References are available upon request.

Timeline

Retail Sales Associate

Celebrity Reflection
02.2023 - 07.2023

Retail sales associate

Royal Caribbean(Mariner OTS)
10.2022 - 02.2023

Hotel Administrator

Cresta Oasis Hotel
05.2020 - 09.2022

Travel agent

Cresta Oasis Hotel
03.2018 - 04.2020

SALES CONSULTANT

STERNS
08.2017 - 01.2018

Digital Marketing Specialist

Liquid Intelligent Technologies
09.2016 - 06.2017

Honors Degree in Retail and Logistics Management - Retail And Logistics Management

Midlands State University

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Rumbidzai Muzamhindo