Rumiah Anderson

Lead Manager

Pal’s

Kingsport, TN

08.2020 - Current

Set overall vision and provide team leadership.
Completed weekly schedule for anywhere between 30 and 50 employees; accounting for staffing fluctuations, as well as seasonal business fluctuations.
Organized and formulated daily action plan for over 20 employees for each day ranging across day and night shift.
Established daily and weekly team priorities, maintained schedules and monitored performance using mentoring and coaching techniques.
Cultivate positive rapport with fellow employees to boost team morale and promote employee retention.
Achieved new daily sales records three times in one year; and broke hourly sales records and hourly customer counts twice.
Analyze daily business projections to complete and submit truck orders with our suppliers.
Manage social media account and promote business using product photographs, giveaways, and employee highlights.
Connect directly with customers and complaint resolution through social media contact.
Generally mediate relations between external customers and internal processes.
Count, record, and submit daily deposits, reports, and cash drawers.
Call applicants, set up and conduct interviews, following with critical decision making regarding hiring.
Handle and complete all employee paperwork and updates to existing files
Evaluate employee performance, coach, and train to improve weak areas.
Explain and distribute employee benefits
Conduct mid-month payroll and end of month payroll, as well as finalize or print checks for our suppliers
Complete end of month inventory check
Manage and verify completion of daily and weekly cleaning lists.
Establish performance goals for employees and shifts and provided positive and corrective feedback for maintaining standards.
Perform routine preventative maintenance checks and cleaning, as well as direct or request responsive maintenance.
Maintain positive customer and employee relations by addressing problems head-on and implementing successful corrective actions.