Tameka Douglas
Lufkin,TX
Summary
Leading manager with 6 years of experience managing service associates and providing feedback to develop associate skills. Known for exemplary communication and negotiation abilities. Adept leader accustomed to managing and coaching teams with over 9 associates.
Overview
11
11
years of professional experience
Work History
Lead Manager
Tmobile
Lufkin, TX
04.2018 - Current
- Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
- Planned, organized and coordinated activities of subordinates to accomplish organizational goals.
- Monitored performance of direct reports against established targets.
- Managed daily cash operations and maintained accurate records of all transactions.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Developed procedures for the preparation, verification and reconciliation of cash receipts.
- Verified accuracy of bank deposits, withdrawals and transfers.
- Reviewed reconciliations prepared by staff members to ensure accuracy of information provided.
Assistant Manager
Corn dog 7
Lufkin, TX
03.2019 - 04.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Assistant Manager
Taco Bell
Lufkin, TX
07.2015 - 02.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Overnight Manager
Chevron
Nacogdoches, TX
06.2013 - 06.2015
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX06-2013
Some College (No Degree) -
Angelina College
Lufkin, TXSkills
- Budget Analysis
- System optimization
- Consumer trend analysis
- Resources Allocation
- Employee Development
- Customer Service
- Staff Development
- Employee Coaching and Mentoring
- Positive Attitude
- Problem-Solving
- Continuous Improvement
- Professional and Courteous
- Effective Communication
- Excellent Communication
- Customer Relationship Management
- Computer Skills
- Team Leadership
- Time management abilities
- Organizational Skills
- Performance Evaluation
- Time Management
- Relationship Building
- Good Judgment
- Active Listening
- Decision-Making
- Problem-solving abilities
- Team building
- Training and Development
- Reliability
- Multitasking
- Goal Setting
- Financial Management
- Adaptability and Flexibility
Timeline
Assistant Manager
Corn dog 7
03.2019 - 04.2020
Lead Manager
Tmobile
04.2018 - Current
Assistant Manager
Taco Bell
07.2015 - 02.2018
Overnight Manager
Chevron
06.2013 - 06.2015
High School Diploma -
Nacogdoches High School
Some College (No Degree) -
Angelina College