Rusandra Ingraham
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
09.2024 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Picker Packer
Amazon LLC
Coppell, Texas
06.2024 - 09.2024
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Utilized RF scanners to track inventory movements throughout the facility.
- Assembled boxes or other containers for packing goods prior to shipment.
Packer Associate
Amazon LLC
Groveland, FL
10.2023 - 01.2024
- Sorted various types of merchandise into designated areas according to established procedures.
- Repackaged bulk items into smaller quantities for individual sale or distribution.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Assisted customers in locating products within the warehouse when necessary.
Package Handler
Amazon LLC
Davenport, FL
09.2022 - 01.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Labeled parcels accurately according to company guidelines.
Customer Service Representative
Inktel
Hialeah, FL
09.2014 - 01.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Iqor Tmobile
Miramar, Florida
11.2013 - 03.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier Helper
Haagen Dazs
Hallandale , Florida
11.2007 - 02.2008
- Greeted customers in a friendly and professional manner.
- Assisted cashiers with transactions, restocking shelves, and bagging items.
- Balanced register drawers at the end of each shift.
Education
High School Diploma -
Continental Academy
Miami, FL06-2006
Skills
- Consultative Sales
- Paperwork Processing
- Report Generation
- Data Collection
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Payment Processing
- Call center experience
- Customer consulting
Timeline
Customer Service Representative
Continuum Global Solutions
09.2024 - 01.2025
Picker Packer
Amazon LLC
06.2024 - 09.2024
Packer Associate
Amazon LLC
10.2023 - 01.2024
Package Handler
Amazon LLC
09.2022 - 01.2023
Customer Service Representative
Inktel
09.2014 - 01.2015
Customer Service Representative
Iqor Tmobile
11.2013 - 03.2014
Cashier Helper
Haagen Dazs
11.2007 - 02.2008
High School Diploma -
Continental Academy
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