Rushell Fonville
Summary
Hardworking operation supervisor with 3 years of experience in retail management and customer service. Proven track record in optimizing inventory management, enhancing sales performance, and training staff to achieve operational excellence. Demonstrated leadership in team supervision and performance evaluations, fostering a high level of customer satisfaction. Skilled in collaborating with cross-functional teams to drive strategic initiatives and improve profitability.
Overview
8
8
years of professional experience
Work History
Operation Supervisor
CVS Health
Washington
10.2021 - 03.2025
- Assisted store manager in overseeing daily operations of the store, including inventory management, customer service, and staff supervision
- Implemented efficient systems for tracking and managing inventory levels, resulting in a XX% reduction in stock outs
- Collaborated with the store manager to develop and implement strategies to improve sales performance and achieve revenue targets
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Conducted regular performance evaluations for staff members, providing constructive feedback to support their professional development
- Managed scheduling of employees to ensure adequate coverage during peak hours while controlling labor costs within budgetary constraints
- Assisted in analyzing sales data and trends to identify opportunities for increasing profitability and optimizing product assortment
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal inventory levels
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction.
- Implemented visual merchandising guidelines provided by corporate headquarters to create an appealing shopping environment that maximized sales potential
- Collaborated with cross-functional teams such as marketing and finance departments on various projects related to promotions, pricing strategies, and budget planning
- Developed strong relationships with key customers through personalized interactions aimed at understanding their needs and preferences
- Monitored competitor activities closely to identify market trends or potential threats; recommended appropriate actions based on findings
- Led team meetings to communicate goals, objectives, expectations, and updates on company initiatives or policy changes
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed cash transactions accurately and efficiently during peak hours.
- Managed cash register operations, ensuring proper change distribution.
- Handled customer inquiries and resolved issues with professionalism.
- Maintained cleanliness and organization of cash handling areas daily.
- Assisted in training new staff on cash handling procedures.
- Conducted regular audits of cash drawers to ensure accuracy.
- Collaborated with team members to streamline cash handling processes.
- Monitored inventory levels for cash handling supplies, placing orders as needed.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Verified and recorded cash totals from daily receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of all transactions processed throughout the day.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Prepared deposit slips for all incoming funds according to established procedures.
- Performed currency exchange, cashed checks, and issued money orders.
- Established company policies regarding management of daily cash totals and security during busy times.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Analyzed and reconciled discrepancies in cash balances.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to social distancing protocols and wore mask or face shield.
Substitute Teacher
Bright Horizons
Washington
11.2016 - 03.2020
- Provide care to children in a safe and nurturing environment that encourages their social, emotional, physical and intellectual development
- Supervise children, following safety and health rules
- Keep environment safe, organized and accessible to children
- Implement developmentally appropriate caregiving methods and/or curriculum according to the guidelines established by Bright Horizons, NAEYC, and licensing
- Acknowledge and respond to all parents/guardians in a friendly, courteous and professional demeanor
- Participate in staff meetings and trainings
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Adapted teaching methods and materials to accommodate diverse learning styles and abilities
- Provided one-on-one assistance to students who required additional support or clarification
Education
High School Diploma -
Ballou Stay High School
Washington, DCSkills
- Childcare
- Store management
- POS
- Sales
- Supervising experience
- Leadership
- Customer service
- Retail sales
- Communication skills
- Merchandising
- Management
- Teaching
- Curriculum development
- Cash handling
- Retail management
- Team management
- Time management
- Classroom management
- Computer skills
- Assistant manager experience
- Cash register
- Sales management
- Shift management
- Inventory control
- Clerical experience
- Organizational skills
- Classroom Management
Timeline
Operation Supervisor
CVS Health
10.2021 - 03.2025
Substitute Teacher
Bright Horizons
11.2016 - 03.2020
High School Diploma -
Ballou Stay High School