Rushelle Gilley

Achieved timely food delivery to enhance guest experiences. Maintained pristine dining areas, contributing to positive ambiance. Facilitated bartender operations, resulting in improved service speed and customer engagement.

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Managed order accuracy and timely delivery to enhance overall efficiency in service operations.
• Trained and mentored new staff on restaurant procedures and best practices to improve team performance.
• Collaborated with kitchen staff to coordinate meal preparation and address special dietary requests effectively.

• Facilitated accurate and efficient processing of customer transactions to enhance service experience.
• Maintained cash drawer integrity through regular reconciliations and audits.
• Assisted customers with account inquiries, providing clear and precise information.
• Cross-sold bank products, contributing to branch sales goals while building customer relationships.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Assisted with customer service tasks, including purchasing and payroll management. Supported accounts payable processes and scheduled billing activities. Processed payments for accounts and completed daily deposits. Organized daily and monthly production schedules for service technicians and routes. Documented and scheduled appointments for sales inspectors. Set up new accounts and services for customers. Aided general and service manager with various duties as needed. Utilized computer and Microsoft programs, including Excel, Word, and Outlook daily.

• Educated clients on insurance products and coverage options tailored to individual needs
• Managed policy renewals, ensuring timely updates and accuracy in client information
• Developed and implemented strategies to enhance customer satisfaction and retention rates
• Trained new representatives on product knowledge, sales techniques, and compliance requirements
• Collaborated with underwriters to streamline the application process for faster approvals

• Resolved customer inquiries regarding policies, claims, and coverage options efficiently.
• Educated clients on insurance products and services tailored to their needs.
• Processed policy changes and renewals accurately within established timelines.
• Collaborated with underwriting teams to facilitate seamless claim resolutions.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.