Ruslan Nazirov
San Diego,CA
Summary
Experienced in elevating dining experiences at prestigious establishments like Novikov Group, I excel in customer service and order taking, ensuring cleanliness and high service quality. Skilled in building customer loyalty and efficiently managing complaints, my proactive approach and training abilities have significantly enhanced team performance and guest satisfaction.
Overview
17
17
years of professional experience
Work History
Restaurant Waiter
Levantine Groupse
Moscow
10.2019 - 10.2024
Restaurant Waiter
Novikov Group
Moscow
10.2015 - 06.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Head Waiter
Ginza Project
Moscow
06.2011 - 01.2014
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Restaurant Waiter
Crocus Group
Moscow
04.2008 - 05.2011
Education
Red Diplom -
Food Industry Colege
Baku Azerbaican07.2005
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
Timeline
Restaurant Waiter
Levantine Groupse
10.2019 - 10.2024
Restaurant Waiter
Novikov Group
10.2015 - 06.2019
Head Waiter
Ginza Project
06.2011 - 01.2014
Restaurant Waiter
Crocus Group
04.2008 - 05.2011
Red Diplom -
Food Industry Colege