RUSSEL DITALO
Summerset,USA
Summary
Dynamic Store Manager with a proven track record at Lowes Home Improvement, driving a $60M+ store to exceed sales goals. Expert in inventory management and team leadership, fostering talent development and implementing strategic initiatives that enhance customer satisfaction and operational efficiency. Committed to achieving excellence through use of creative problem solving and proper use of P&L
Overview
17
17
years of professional experience
Work History
Store Manager
Lowes Home Improvment
Rapid City, South Dakota
07.2022 - Current
- Ensure the growth of a $60M+ store.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Manage 140+ associates including 5 Salary Managers
Assistant Store Manager
Lowes
Sioux Falls, SD
01.2020 - 07.2022
- Helping ensure growth of a 40+ million dollar Lowes
- Managed inventory levels, ensuring stock availability and organization.
- In charge of all Merchandising in store and setting plans in place for future sets
- Working closely with pro team to ensure consistent development of new pro accounts and follow up on all pro accounts
- Being fiscally responsible and meeting all goals of our P&L plan
- Consistently working on new ways of training and pushing our teams to new highs of development.
- Supervised daily store operations and maintained a high standard of customer service.
- Trained and developed staff on product knowledge and sales techniques.
Executive Team Leader
Target
Sioux Falls, SD
10.2018 - 01.2020
- Help ensure growth in sales in a $54 million+ non super Target
- In charge of all guest engagement throughout the store
- Manage 40+ team members and Team leaders schedules, training, and supervisor training
- Ensure guest satisfaction continues to rise and use guest surveys to mold the store experience to the guest
- Ensure payroll and expenses have been met
- Ensure team is executing at a high standard and ensuring accountability is followed up on if goals are not met
- Lead remodel and ensure all aspects were executed with store and contractors
- In charge of the market rollout of curbside pick up
Assistant Store Manager
Walmart
Sioux Falls, SD
08.2016 - 10.2018
- Help insure growth in sales in a $83+ million dollar store
- In charge of managing hourly supervisors and associates
- Drive Talent development
- Preform to standard on P&L review
- Teach and reinforce policies and procedures
- Ensure process in followed correctly.
- In charge of ordering and correcting on hands when manager on duty
- Assist in theft apprehensions
- Correct reporting on customer and associate accidents
Connection Department Manager/Support Manager
Walmart
Sioux Falls, SD
11.2015 - 08.2016
- In charge of managing associates in photo and connection.
- Solving associate/customer issues as they arise.
- Delegating task to associates while empowering them to take pride in their department.
- Making sure that CFF is maintained
- Teaching and training to help advance associates further in their career at Walmart.
- Properly securing personal information and high ticket items.
- Maintain CAP system in a $145+ million dollar store.
- Promoted to support manager over entertainment March of 2016
- In charge of Department managers of entertainment.
- Merchandising product for the customer
- Ensuring Department managers are executing goals in a timely manner.
Firefighter Cadet
Sioux Falls Fire Rescue
08.2015 - 10.2015
- Training to be a Fire Fighter.
- Lifting 100 lbs. +
- Comprehensive background in EMS
- Knowledge of Fire Fighting, victim search and removal, hazmat, building construction, and tool maintenance
Unloader/Inventory Supervisor/Electronics Department manager
Walmart
Sioux Falls, SD
05.2008 - 07.2015
- Maintain instock and drive sales in a $145 million Walmart
- Ran the 2nd most profitable electronics department in the company
- Unloading truck, lifting over 50 lbs. on a regular basis
- Using inventory system to keep track of anything that needed to be stocked and binned.
- Pulling freight to the floor and anything else that mangers see fit
- Used to working in extreme conditions being outside in the middle of winter or in a metal truck in the dead of summer.
- Promoted to Inventory Supervisor.
- Checking in Trucks
- Oversee projects and work directly with co-workers
- Making sure everyone followed company guidelines and procedures
- PLE Certified Trainer
- Preforming counts for on hands.
- Setting mods
- Assigning task to associate
- Handling any customer complaints in the best way possible
- Ordering freight as needed
- Assisted with refresh crew during 2015 refresh
Education
High School -
Roosevelt High School
Sioux Falls, SDE.M.T. Certification -
Avera
Firefighter 1 and 2 certifications -
Skills
- Inventory management
- Financial analysis
- Customer relationship management
- Problem solving
- Goals and performance
- Training and mentoring
- Product merchandising
- Store operations oversight
- Team leadership
- Financial operations management
- Leadership development
Community service
- On the board of a non-profit organization
- Currently running one of Lowes Signature home town grant events
Timeline
Store Manager
Lowes Home Improvment
07.2022 - Current
Assistant Store Manager
Lowes
01.2020 - 07.2022
Executive Team Leader
Target
10.2018 - 01.2020
Assistant Store Manager
Walmart
08.2016 - 10.2018
Connection Department Manager/Support Manager
Walmart
11.2015 - 08.2016
Firefighter Cadet
Sioux Falls Fire Rescue
08.2015 - 10.2015
Unloader/Inventory Supervisor/Electronics Department manager
Walmart
05.2008 - 07.2015
High School -
Roosevelt High School
E.M.T. Certification -
Avera
Firefighter 1 and 2 certifications -
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