Russel Rago
Baraboo,WI
Summary
Dedicated and hard working. Constantly striving to improve place of work, through use of time on and off shift. Pushed to elevate customer experience to the highest level. Promoted within six months of beginning into a management position. Actively working to create a positive work environment that encourages customers to return, and staff to work at their maximum capacity.
Overview
1
1
year of professional experience
Work History
Shift Leader
Dunkin' Donuts / Baskin Robbins
02.2023 - Current
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Use of creative problem solving to overcome a variety of issues, ex: Unsatisfied customers, language barriers, unexpected malfunction of equipment.
- Frequent communication with members of upper management to solve problems, receive advice, and suggest improvements to existing procedures.
- Inspected tools and equipment to maintain safety and efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Baraboo High School
12.2022
Skills
- Equipment Troubleshooting (Surface level)
- Customer Service Management
- Cash Handling
- Team Supervision and Leadership
- Issue Resolution
- Team Motivation & Positive Attitude
- Role Modeling
- Training Assistance
- Drawer Assignments
- POS System Operation
- Creative Problem-Solving
- Strong Verbal and Written Communication
Photography
Amateur photographer. Always looking for new and creative photo ideas. Willing to assist or attempt business related photoshoots, if relevant.
Timeline
Shift Leader
Dunkin' Donuts / Baskin Robbins
02.2023 - Current
High School Diploma -
Baraboo High School
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