RUSSELL ANDRE
Bay Shore,NY
Summary
Superior problem-solving capability, strong decision making and analytical aptitude, proven ability to work as an individual as well as a team player, exceptional written, oral and interpersonal skills. Quick learner who takes the initiative and produces results. Honest, reliable, and productive.
Overview
12
12
years of professional experience
Work History
I/T Computer Technician Sr.
Abbtech Professional Resources, Inc.
Holtsville, NY
03.2020 - Current
- Take direction from senior analysts Conduct targeted physical inventories to reconcile asset inventory data and information in the IRS system of record database HP Asset Manager Utilize HPE KISAM & Asset Manager (AM) in process of creating SF120 reports for disposal Staging equipment for excess & removal from IRS Property Give advice, counsel, or instruction to employees on technical work Utilize existing IRS technologies, inventory tools and database to identify, update and maintain asset data currency and accuracy for hardware assets Execute Asset Management inventory database updates in accordance with existing process and policy Reconcile Data discrepancies through any available means or methods to include use of IRS owned network discovery tools Initiate ways to improve production, work processes, and/or to increase the quality of the work directed
- Establish project documentation requirements or procedures
- Plan, schedule and coordinate technical reviews at life cycle phases and milestones
- Brief upper management periodically on project progress
- Knowledge of written and oral communication techniques in order to present findings and deliver briefings, help others in understanding and accepting findings and recommendations, and negotiate solutions to disputed recommendations
- Identify systems requirements, validates data sources, establishes testing, implementation, and post-implementation support procedures Master of, and skill in applying, asset management concepts and techniques, data mining, storage, and warehousing concepts Assist with the shipping and receiving of IT peripherals Responsible for receiving and processing Separating Employee Clearance (SEC) Assets
- Proficient for usage of HPE KISAM Asset Manager (AM) Prepared imaging (installing the operating system software) Preform quality checks on all computers prior to shipping Participated in VITA (Volunteer Income Tax Assistance) project Maintained a part-time detail to the Separated Employee Clearance group
- Duties include: Receiving IT equipment and closing SEC tickets, Sending pre-coordination emails
Lead Technician I/T Support Consultant
A+ Mobile Solution, Inc.
Bay Shore, NY
10.2016 - 03.2020
- Worked with and trained team members to install and maintain equipment
- Oversaw daily performance of computer systems
- Quality controlled
- Set up computer hardware, software and associated devices
- (3D Printers, NAO Robots, Tablets, Laptops, And Desktops) Answered customer service calls and emails to resolve issues quickly to return machines to operational status
- Provided technical guidance to teachers and students remotely for system development and troubleshooting
- Imaged 10 to 30 laptops and desktops with imaging software
- (GHOST, ACRONIS)
Junior IT Specialist
MARKS USA LLC
East Islip, NY
01.2012 - 02.2016
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment
- Repaired equipment to support continual service
- Migration Project.
- Assisted in the installation of new hardware and software components.
- Provided end-user training when needed.
- Supported remote desktop connections for users requiring assistance offsite.
- Oversaw daily performance of computer systems.
Education
Associate of Arts in Digital/Computer Technology -
Branford Hall Career Institute
10.2011
Bachelor of Arts in Computer Engineering Technology -
St John’s University
03-2000
HS Diploma Basic Learning -
St John’s Prep HS.
07.1994
References
- Alexander R. Rikimoto, Supervisory Information Technology Specialist, Internal Revenue Service, alexanderrikimoto@gmail.com, (631) 690-6777
- Martha Miniel, Supervisory Information Technology Specialist, A+ Mobile Solution, Inc, mminiel@flexim.com, (631) 492-2300
- Richard Santiago, IT Management and Program Analyst, MARKS USA LLC., richard.santiago@crrnys.com, (631) 327-6081
- Daphne La Forest, Management Program Analyst, daphne3891@yahoo.com, (347) 272-7491
Timeline
I/T Computer Technician Sr.
Abbtech Professional Resources, Inc.
03.2020 - Current
Lead Technician I/T Support Consultant
A+ Mobile Solution, Inc.
10.2016 - 03.2020
Junior IT Specialist
MARKS USA LLC
01.2012 - 02.2016
Associate of Arts in Digital/Computer Technology -
Branford Hall Career Institute
Bachelor of Arts in Computer Engineering Technology -
St John’s University
HS Diploma Basic Learning -
St John’s Prep HS.
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