Russell Balchin
Castle Hayne,NC
Summary
Dedicated and results oriented manager with twenty + years' experience leading and training high performance teams and driving sales growth. Proven ability to optimize operational efficiency and enhance customer satisfaction and exceed revenue targets.
Overview
17
17
years of professional experience
Work History
District Supervisor
Hobby Lobby Stores
01.2023 - Current
- New store set supervisor
- Promoted synergy within each team
- Trained a team of over 80 associates for future success and longevity
- Supervised multiple locations during their remerchandising projects
- Audits of P&L in various locations to look for cost variances
- Maintained excellence at home store in all aspects while assisting district
Store Manager
Hobby Lobby Stores
01.2016 - Current
- Managed multiple locations over this period including the 4th largest volume store in region 12.2 million annual sales
- Hired, trained and developed 60+ associates for various roles throughout store
- Excellent operational standards increasing audit scores by 18%
- Annual average payroll savings of $18,000
- Internally trained and mentored over 30 associates for promotions
- Proper scheduling with specific daily tasking implemented to maximize efficiency and payroll management
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Lowe's Home Improvement
01.2008 - 01.2016
- Selected to train and evaluate new software system
- Oversaw the training and development of 90+ associates
- Analyzed daily/weekly reports to increase sales
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Bachelor of Science - Business Management
Erskine College
Due West, SC05.1989
Skills
- Time Management
- Servant Leadership
- Compassion
- Adaptive
- Problem Solving
- Lead by Example
- Attention to detail
- Sales management
- Multitasking Abilities
Timeline
District Supervisor
Hobby Lobby Stores
01.2023 - Current
Store Manager
Hobby Lobby Stores
01.2016 - Current
Assistant Store Manager
Lowe's Home Improvement
01.2008 - 01.2016
Bachelor of Science - Business Management
Erskine College
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